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La Fosse
greater london, england, United Kingdom
Reporting to the Head of Tech, your role you will be responsible for the operation and delivery of the organisations IT support and monitoring solutions, ensuring a high-quality support experience to the workforce, and providing efficient and effective solutions to enable the daily functions and technical operations of the business. You will provi
Job Source: La FosseLyon Tech
London
Job Description LYON is a managed IT services provider to the creative sector based in Old Street and currently serving over 5000 users and 100+ companies. We are a dynamic and fast-growing company that truly values and is reliant upon our people, culture and our commitment to excellence. An opportunity has arisen for a Service Desk Manager to j
Job Source: Lyon TechLa Fosse
Greater London
Job Description Reporting to the Head of Tech, your role you will be responsible for the operation and delivery of the organisations IT support and monitoring solutions, ensuring a high-quality support experience to the workforce, and providing efficient and effective solutions to enable the daily functions and technical operations of the busine
Job Source: La FosseSaragossa
, United Kingdom
Service Desk Manager – Up to £360 P/D Inside IR35 – London This a 6-month assignment with a highly regarded Asset Management firm based in London. You will be providing IT support and service delivery to lead the BAU service operations functions and provide end-user support. You will also be providing support for the company as they undergo a peri
Job Source: SaragossaLyon Tech
London Area, United Kingdom
LYON is a managed IT services provider to the creative sector based in Old Street and currently serving over 5000 users and 100+ companies. We are a dynamic and fast-growing company that truly values and is reliant upon our people, culture and our commitment to excellence. An opportunity has arisen for a Service Desk Manager to join the team in ou
Job Source: Lyon TechContext Recruitment Limited
London
Service Desk Manager - London (North West) IT Managed Services An exciting and ambitious managed service provider (MSP) are looking for a Service Desk Manager to join their team. They provide all areas of IT support to SME clients across a variety of different industries including accounting, finance and legal firms. This is a great opportunity to
Job Source: Context Recruitment LimitedLa Fosse
London
La Fosse are currently partnered with a leading Financial Services client who are looking to recruit a Service Desk Manager into their team, on a permanent basis. The salary on offer for this role is £60,000-£65,000 depending on experience and it'll be 50/50 between office and home working. The client's two main offices are in London and Surrey, an
Job Source: La FosseRobert Half
United Kingdom
Robert Half are working with a growing business services organisation in the Bristol area as they continue to build their IT Service Operations function. The Role The Service Desk Manager has responsibility for the management of the IT Service Desk function which includes a desk-based Service Desk team, an Administrative Team and remote Field Serv
Job Source: Robert HalfLondon
Customer Service Desk Manager LondonExciting opportunity for an enthusiastic, analytical, and strategic thinker to join a fast-growing, market leading IT partner. This role will be responsible for ensuring that the Customer Service Desk provides a seamless and efficient service to assist customers with their service requests and support needs. This role will encompass all ownership and accountability for the Customer Service Desk function, and manage the individuals providing a blend of support within the Customer Service Desk. The client are a large-scale Data Centre provider, who's network houses some of the most innovative private & public organisations, compromising of all sizes. Heavily invested in reducing carbon emissions and passionate about championing greener ways of thinking. Reporting to the Group Director, you will be a key partner to the leadership team, who are looking for someone who demonstrates exceptional leadership skills, and can communicate effectively to inspire, develop, and motivate staff.Key Responsibilities:* Ensure that the CSD receive and effectively manage customer queries across different communication channels. * Strive to make sure that the CSD resolve requests and cases aiming for a "1st contact resolution".* Being accountable for the running of Service Desk capabilities, ensuring it is in alignment with the business needs. * Managing case tickets within internal SLA's - properly investigating, diagnosing and finding resolutions to customer support requests. * Ensures that service levels are met and relevant procedures and policies are adhered to. Alongside ensuring that operational problems are identified, monitored and resolved. Who You Are:* Someone with experience executing, managing and developing a successful Customer Service Desk, supporting Clients and providing strategic End User Support. * Demonstrable experience leading Customer Service Desk capabilities within a large organisation.* Fantastic Customer Service skills, and how to effectively deliver these to customers. * Tracking emerging trends and identifying opportunities to make sure the Service Desk achieves its goals. * Experience of Microsoft Windows, ServiceNow, Excel, Powerpoint. * Excellent communicator, who takes a strong sense of ownership and accountability. * Good understanding of global/local business differentiation, and customer behaviours and expectations. Desirable:* Customer Service Qualification. * Experience in building a Global Service Desk from the ground up. * Service Desk experience within a Data Centre.If this sounds like you, then get in touch! Apply below.
Customer Service Desk Manager jobs in London
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