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Searchability
Wetherby
2nd Line Service Desk Engineer Opportunity for a 2nd Line Service Desk Engineer to join the UK's leading cloud technology managed service provider based near Leeds. Salary between £30,000 and £35,000 depending on experience plus benefits. Who we are: We are the UK's leading managed service provider helping businesses across the UK implement cloud t
Job Source: SearchabilityConcept Resourcing
York
Job Title : Service Desk Analyst - First Line Support Location : York Salary : £26,000 Role Overview We're seeking a Service Desk Analyst to manage user queries and technical incidents. This position involves monitoring systems, prioritizing and resolving incidents, and providing support via phone, email, or VPN. Responsibilities Address first and
Job Source: Concept ResourcingReed
Knaresborough
We are currently supporting a company who are recruiting for a Service Desk Administrator who will assist in managing and coordinating the reactive repair requirements of their clients’ properties. They aim to support independent living for vulnerable adults.Job Type: Full-time Temporary to permanent position.Location: HarrogateHours: Monday-Friday
Job Source: ReedMyKnowledgeMap
York, England, United Kingdom
About us MyKnowledgeMap is one of the UK’s longest established learning technology companies. We regularly win awards for innovation and continue to drive development of our products in new exciting areas. Our customers are mainly university medical and nursing schools and related healthcare organisations in the UK, Australia, USA, Singapore and ot
Job Source: MyKnowledgeMapReed
Knaresborough
We are currently supporting a company who are recruiting for a Service Desk Administrator who will assist in managing and coordinating the reactive repair requirements of their clients’ properties. They aim to support independent living for vulnerable adults.Job Type: Full-time Temporary to permanent position.Location: HarrogateHours: Monday-Friday
Job Source: ReedReed
Harrogate
We are currently supporting a company who are recruiting for a Service Desk Administrator who will assist in managing and coordinating the reactive repair requirements of their clients’ properties. They aim to support independent living for vulnerable adults.Job Type: Full-time Temporary to permanent position.Location: HarrogateHours: Monday-Friday
Job Source: ReedReed
Harrogate
We are currently supporting a company who are recruiting for a Service Desk Administrator who will assist in managing and coordinating the reactive repair requirements of their clients’ properties. They aim to support independent living for vulnerable adults.Job Type: Full-time Temporary to permanent position.Location: HarrogateHours: Monday-Friday
Job Source: ReedHays
York, England, United Kingdom
1ST LINE SUPPORT / SERVICE DESK ANALYST / CUSTOMER SERVICE / ACTIVE DIRECTORY / INCIDENT MANAGEMENT SERVICE DESK ANALYST - 1ST LINE LOCATION - YORK SALARY - £23,000 TO £26,000 FT OFFICE BASED Your new role Hays Technology are partnering with a Global Technology Solutions provider to find their next Hire for the IT Support Team. Joining an experie
Job Source: HaysYork
Service Desk Engineer York23-25k Package + Great Benefits Our globally recognised consultancy client specialises in software licensing and transformational infrastructure solutions. This fantastic company has grown enormously across the board, doubling in size over the last few years. To meet expectations, they now have an immediate and exciting opening for a Service Desk Engineer to be based near York. Service Desk Engineer rewards: Competitive starting salary of 23-25k per annum
Regular monthly gatherings
Access to cutting-edge technology
Opportunities for career advancement
3 weeks WFH and 1 Week in-office per month (after training)
Service Desk Engineer responsibilities: Provide technical support on a rota basis with current Service Desk operations between 07:00 – 18:00 Monday-Friday
Provide Licensing and Cloud Provisioning
Provide excellent customer service via the telephone, ticketing system, email system and face-to-face
Accurately log all incidents and requests onto the Service Desk ITSM tool
Adhere to change management processes
Maintain high levels of incident ownership through the incident lifecycle to a satisfactory customer resolution
Understand and adhere to the technical escalations procedure
Understand, adhere to and promote IT security best practices
Service Desk Engineer skills, traits, and experience: 9+ months in a 1st line support role experience
Microsoft technologies
Cloud technologies
Managed service environments
Interpersonal and communication skills
Self-motivated
Eager to learn (undergo paid certifications)
Team player
Troubleshooting
Excellent communications skills
Customer focused
Certus Recruitment Group is an established and experienced specialist consultancy providing sales, marketing, and IT recruitment services to the technology community throughout the UK, Europe, North America, and Australia.
Service Desk Engineer jobs in York
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