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Hamilton Woods
Leeds
Housing Complaints Officer 6 month FTC Leeds / Remote Working 35 hours pw £33,000 per annum Hamilton Woods Associates have been engaged by a renowned social housing provider in West Yorkshire, to recruit to a Housing Complaints Officer on a 6month FTC The role offers complete remote working after initial training should the successful candidate wis
Job Source: Hamilton WoodsHamilton Woods
Leeds
Housing Complaints Officer 6 month FTC Leeds / Remote Working 35 hours pw £33,000 per annum Hamilton Woods Associates have been engaged by a renowned social housing provider in West Yorkshire, to recruit to a Housing Complaints Officer on a 6month FTC The role offers complete remote working after initial training should the successful candida
Job Source: Hamilton WoodsPertemps Leeds
Wombwell
Complaints Handler £12.97 - £14 Per hour 37.5 hours per week + possible overtime Cortonwood, S73 Do you have previous customer service, call centre or complaints handling experience? Do you enjoy working in a fast-paced environment where you will be on the phone the majority of the day? Can you solve problems, find solutions and remain calm under
Job Source: Pertemps LeedsBaird And Co Recruitment Ltd
Leeds
Baird and Co Recruitment, a specialist Social Housing recruitment firm, are currently recruiting for a Complaints Advisor for a Social Housing provider in Yorkshire. There is an opportunity for the position to go permanent. Starting asap, the role is full-time and will initially be on an interim contract for up to three months. The Complaints Advi
Job Source: Baird And Co Recruitment LtdReed
Normanton
Complaints Advisor-French Speaking-26k Parlez vous Francais? If your response is ‘Oui’ then I want to speak to you!! My client based in Castleford is looking for a french speaking individual to join their Customer Service Team. The overall objective of the Customer Service Team is to support end users,engineers, retailers & distributors. The Custom
Job Source: ReedReed
Normanton
Complaints Advisor-French Speaking-26k Parlez vous Francais? If your response is ‘Oui’ then I want to speak to you!! My client based in Castleford is looking for a french speaking individual to join their Customer Service Team. The overall objective of the Customer Service Team is to support end users,engineers, retailers & distributors. The Custom
Job Source: ReedCRA Consulting
Barnsley
Legal Secretary - Dispute Resolution£22,000 - £23,000BarnsleyFull time, PermanentWho we are:CRA Consulting are a specialist legal recruiter, operating across the UK. CRA works in partnership with reputable law firms with either local, regional, national or international presence. We recruit at all levels from board, director and partnership level
Job Source: CRA ConsultingForde Recruitment Ltd
Leeds
Forde Recruitment are currently recruiting a Customer Relations advisor on behalf of our Global Automotive client in Leeds, West Yorkshire. Their Central Complaints department sits alongside our clients Legal and Finance teams and supports teams across the UK managing escalated complaints from first point of contact through to resolution. The purpo
Job Source: Forde Recruitment LtdLeeds
About the opportunity:
We are partnering with our client, a multi award winning financial advisor support group based in Horsforth, Leeds.
An opportunity has arisen for an experienced and diligent Complaints Resolution Officer to join their team, playing an integral role in addressing and resolving client complaints with precision and fairness.
(This is a fixed term opportunity, working on a project that is expected to last around 3 years).
The successful candidate will take ownership of an allocated caseload and delve into the investigation of complaints, meticulously adhering to FCA DISP and FOS guidelines to reach resolutions that uphold regulatory standards and client satisfaction. You will compile evidence for each case, accurately recording details within their systems.
The Complaints Resolution Officer will provide comprehensive support for complaints escalated to FOS, as well as oversee redress calculations and facilitate payments, collaborating seamlessly with third-party entities as required.
You will be the primary point of contact for clients, engaging in clear and professional communication via both telephone and written correspondence.
Effective time management is paramount in this role, as you will be responsible for ensuring all cases are resolved within an 8-week timeframe, while working towards service level agreements and adhering to regulatory principles.
Suitable candidates will have proven experience in a similar role within the financial services sector, preferably within an IFA/Network environment. A QCF Level 4 qualification or close to completion is essential, accompanied by a thorough understanding of FCA Dispute Resolution processes and FOS guidelines.
If you thrive in a challenging environment and are committed to ensuring fairness and compliance in complaint resolution, we encourage you to apply.
Requirements
The successful candidate will be able to demonstrate the following:
Proven experience in a complaints resolution / file checking role within the financial services sector, ideally in an IFA/Network environment.
QCF Level 4 qualified in Financial Planning or close to completion.
Awareness of FCA Dispute Resolution processes and FOS guidelines.
Knowledge of the different regulatory products.
Natural investigative / enquiring approach.
Exceptional communications skills, both written and verbal.
Highly numerate and accurate.
Ability to effectively manage own workload and meet targets and deadlines.
Computer literate with proficiency across Microsoft Packages.
Team player with a great work ethic.
Ability to build/maintain good working relationships with peers and other key stakeholders.
Benefits
In return we are offering:
A salary of up to £40,000 per annum dependent on skills knowledge and experience.
Hybrid working arrangement.
Working hours of 35 hours per week, across Monday to Friday.
25 days holidays as standard, plus bank holidays plus half day holiday for your birthday.
Access to flexible benefits and staff discounts platform, TenetFLEX.
5% employer pension contributions.
Company-funded Income Protection and Assurance cover.
Enhanced maternity and paternity policies.
Access to our free Employee Assistance Provider (EAP).
Interested? Then APPLY now for immediate consideration.
All our vacancies are handled by our internal recruitment team at Vero HR, therefore any unsolicited CV's and/or Agency Terms of Business will not be accepted. For any recruitment agency enquiries please email
Complaints Resolution Officer jobs in Leeds
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