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Searley Owen Ltd
Sheffield
Head of Operations Salary: £50,000 - £60,000 per annum Location: Sheffield We are looking for a Head of Operations to join an automotive parts supplier in Sheffield. This role is available due to growth, and we are looking for someone who can support continue and push this growth forward. The ideal candidate will have energy and ambition to help le
Job Source: Searley Owen LtdIntegral Recruitment Ltd
Sheffield
Head of Operations£50,000 – £60,000 plus benefitsSheffield, S2 My client is a market leader in their specialist field with a global client base. Due to exciting expansion plans, they are looking for a Head of Operations with energy and ambition to help lead them through this next phase. It’s vital that the Head of Operations has proven experience i
Job Source: Integral Recruitment LtdLKA Recruitment
Fulwood
An outstanding job opportunity has arisen for a committed Head of Therapy Services in Fulwood, Preston Salary £43,585 - £49,119 per annum DOE Specialism Acquired brain injury and a range of other neurological conditions such as Huntington’s disease, Parkinson’s, and multiple sclerosis. Purpose To be accountable for the delivery and good governan
Job Source: LKA RecruitmentAckerman Pierce Ltd.
Rotherham, England, United Kingdom
Are you seeking a Head of Safeguarding - Children Services role in Rotherham? Ackerman Pierce have an exciting opportunity which spans an initial 3-6 months, with potential for extension based on your performance and internal circumstances. Responsibilities: Reporting directly to the Strategic Director for Children and Families, this high-profile
Job Source: Ackerman Pierce Ltd.LKA Recruitment
Fulwood
An outstanding job opportunity has arisen for a committed Head of Clinical Services in Fulwood, Preston. Salary £49,119 - £57,331 per annum DOE Specialism Acquired brain injury and a range of other neurological conditions such as Huntington’s disease, Parkinson’s, and multiple sclerosis. Purpose Responsible for the quality and standards of care
Job Source: LKA RecruitmentProtyre
Ecclesall
Centre Manager - Tyres Protyre is looking for a dynamic and commercially focused Centre Manager to join our growing team. We are a fast-growing national automotive company offering superb training and development opportunities. The successful candidate will be responsible for delivering the company business objectives through effective management
Job Source: ProtyrePremier Automotive
Rotherham
Centre Manager Premier Recruitment Solutions are working with a well-known brand within automotive fast fit to recruit a Centre Manager for their Rotherham Branch. The ideal candidate will have a strong understanding of car technology but this is not essential. Demonstrate an ability to achieve sales whilst maintaining the highest levels of custom
Job Source: Premier AutomotiveFinegreen
Rotherham
Description: An exciting opportunity has arisen, supporting an organisation as a Head of Community and Day Services. The post will be mostly remote working with some onsite needed, on an interim basis for 6 – 12 months, on a competitive salary. The post holder will have clinical operational responsibility for Clinical Community Services and the
Job Source: FinegreenSheffield, England, United Kingdom
Head of Service Operations Centre
A rare opportunity has arisen to take the lead and drive the shared services delivery function for one of Ireland’s foremost managed services organisations.
The Head of SOC will work as part of the Operations Management Team, reporting to the Group Delivery Director, they will manage a team of 70+ people based in our Shared Services Centre in Sheffield.
Previous experience of managing large IT support delivery teams, ideally experience working within a managed service provider (MSP) environment.
People Management
Financial Management
Senior Leadership
The Person
The right person will have experience in managing complex multi-disciplined IT Managed Services and will have worked at a senior level in service delivery roles in a fast-paced business. We are looking for a Senior Manager who has 7 years’ experience managing managers, and leading operations in a customer focussed, remote support environment, covering Level 1 End User Service Desk through to Level 3 Infrastructure support.
This is a Senior role and reports to the Group Delivery Director. You will work as part of the Operations Management Team whose objectives and priorities are three-fold, firstly to create a great place to work for our employees, secondly to deliver a great experience for our customers, and finally to deliver profitable growth to our organisation.
The role is Permanent with lots of scope to develop and shape your own group and is located at our Service Operations Centre in Sheffield, UK .
Key responsibilities:
Lead the operational execution for our remotely supported managed services clients.
Provide leadership for the End User, Infrastructure and Service Quality teams as they deliver our services into our clients.
Build on the existing teams and tools, finding efficiencies and improving the use of our toolsets, and drive a continuous improvement mindset to ensure we are constantly identifying and implementing performance improvements.
Work with the CTO to investigate new tools and service offerings.
Work with the Group Delivery Director, Sales, and Finance departments to develop and grow the offerings we bring to market.
Own and manage business units Profit & Loss (P&L), forecasting, budget, and commercial management.
Lead, coach and drive performance for your direct team of managers.
Act as a senior contact for the Operations Centre – engaging with senior executives, CEOs, CTOs and leadership in some of the most highly regarded brands in the UK and Ireland.
Develop close partnerships and drive collaboration with our Ireland and UK based Customer Experience Managers to ensure flawless delivery to our end customers.
Align with group sales and the customer experience teams to support account growth.
Drive innovation and value-added activity for our customers.
Ensure that operational SLA’s and targets are met to support the delivery of our services.
Work with the project team on the transition of new services from project to service delivery.
Key targets for the role are:
Drive employee attraction, engagement and retention – measured through attraction and retention, employee satisfaction, career progression, and talent mobility
Best in class service – measured through customer satisfaction surveys and industry bench-marking.
Commercial performance of P&L – measured through revenue growth and profitability
Working @ Auxilion
Work matters. It’s where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and development of people in our DNA. Our competitive advantage is how we support our clients on their journey.
Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
Auxilion works with many of Ireland and the UK’s leading Enterprise, Corporate and Public Sector companies providing a wide range of services covering Consulting, Managed Services, Digital Services and Project Services.
Head of Service Operations Centre jobs in Sheffield, England, United Kingdom
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