Customer Advisor
Liverpool
Days: Monday to Friday, will include approx. 1 Saturday and 1 Sunday month (1 - 2 days off in week) Location: Liverpool L10 Hours - 40 - Rota 07.00 - 15.30 ** 07.30 - 16.00 ** 08.00 - 16.3008.30 - 17.0009.00 - 17.3009.30 - 18.0010.00 - 18.3010.30 - 19.0011.00 - 19.3011.30 - 20.00
** Subject to workload
Accountabilities/Responsibilities
Managing all enquiries from multiple communication channels including phone, live chat, email, web and social media
Converting leads into viewing appointments and bookings
Conducting outbound calls only to follow up on all enquires
Identifying opportunities and customer needs
Updating all databases accurately to allow for effective analysis
Liaise with the property teams regarding local sales activity and ensure they have all of the tools required locally to drive lead conversion
Comply with Health and Safety working practice in accordance with the company’s policy
To be flexible and work effectively with other colleagues
The above outlines the main duties and responsibilities of the position, however, this cannot be comprehensive and other duties may be requested from time to time
Skills
Passionate about customer service
Must have very strong written English skills for communication to customers
Proven track record within a customer support role.
Experience with web, social media and email sales campaigns
Ability to work with minimum supervision and to tight deadlines
Ability to work as part of a team
Excellent organisational skills
Negotiating skills
Ability to deal effectively with people at all levels
Ability to achieve goals and targets within timescales
Personal Qualities
Must be performance driven
Self-motivated and able to work independently with minimum guidance; confidence in taking the initiative and making decisions
A real sense of ownership for the property
Delivering high standards
Commitment to equal opportunities
Willing to be flexible and respond to changing circumstances
Demonstrate a positive 'can do’ attitude and to become quickly established to add value to the business
Experience
Experience of working in sales, customer service, retail, or hospitality