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Customer Advisor

Liverpool

Days: Monday to Friday, will include approx. 1 Saturday and 1 Sunday month (1 - 2 days off in week) Location: Liverpool L10 Hours - 40 - Rota 07.00 - 15.30 ** 07.30 - 16.00 ** 08.00 - 16.3008.30 - 17.0009.00 - 17.3009.30 - 18.0010.00 - 18.3010.30 - 19.0011.00 - 19.3011.30 - 20.00

** Subject to workload

Accountabilities/Responsibilities

Managing all enquiries from multiple communication channels including phone, live chat, email, web and social media

Converting leads into viewing appointments and bookings

Conducting outbound calls only to follow up on all enquires

Identifying opportunities and customer needs

Updating all databases accurately to allow for effective analysis

Liaise with the property teams regarding local sales activity and ensure they have all of the tools required locally to drive lead conversion

Comply with Health and Safety working practice in accordance with the company’s policy

To be flexible and work effectively with other colleagues

The above outlines the main duties and responsibilities of the position, however, this cannot be comprehensive and other duties may be requested from time to time

Skills

Passionate about customer service

Must have very strong written English skills for communication to customers

Proven track record within a customer support role.

Experience with web, social media and email sales campaigns

Ability to work with minimum supervision and to tight deadlines

Ability to work as part of a team

Excellent organisational skills

Negotiating skills

Ability to deal effectively with people at all levels

Ability to achieve goals and targets within timescales

Personal Qualities

Must be performance driven

Self-motivated and able to work independently with minimum guidance; confidence in taking the initiative and making decisions

A real sense of ownership for the property

Delivering high standards

Commitment to equal opportunities

Willing to be flexible and respond to changing circumstances

Demonstrate a positive 'can do’ attitude and to become quickly established to add value to the business

Experience

Experience of working in sales, customer service, retail, or hospitality

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Customer Advisor jobs in Liverpool

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