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Talos
Warrington
Talos360 - Where Innovation Meets Exceptional Service! At Talos360, we're not just a market-leading B2B talent software product; we're a dynamic force that thinks like a services business. Committed to delivering outstanding customer service, we continuously strive to provide our clients with a superior way to attract, engage, recruit, hire, and r
Job Source: TalosIn Technology Group
skelmersdale, england, United Kingdom
Job Title: 2nd Line MSP Engineer Location: Skelmersdale, West Lancashire Salary: £27,000 - £33,000 Our client, a thriving Managed Service Provider who deliver solutions through IT Support, Infrastructure and Networking support are looking for a 2nd Line IT Support Engineer who will serve as the first point of escalation from the 1st Line engine
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Job Source: InfraView - Specialist Cloud & IT Infrastructure Technology RecruitmentInfraView - Specialist Cloud & IT Infrastructure Technology Recruitment
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Job Source: InfraView - Specialist Cloud & IT Infrastructure Technology RecruitmentCloud Decisions
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Job Source: Cloud DecisionsPilgrims Pride Ltd
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Job Source: Pilgrims Pride LtdHenderson Scott
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Job Source: Henderson ScottITonlinelearning Recruitment
Birkenhead
IT Support Placement Programme - No Experience Required. Are you looking to benefit from a new career in IT? Skills shortages in the IT sector is driving the need for qualified, entry-level career seekers and career changers. We have a long-standing relationship with a large national based IT contracting company who have an ongoing need for IT tec
Job Source: ITonlinelearning RecruitmentLiverpool
Job Details: 3rd Line Support Engineer
Salary: Up to £45,000 depending on experience
Job Type: Full Time (37.5 hours per week)
Full Job Description
We are a successful company dedicated to providing top-notch IT support and solutions to businesses across the Liverpool city region.
Joining our team offers the chance to be part of a growing firm, providing excellent career development opportunities, and contributing to the business's evolution.
We are seeking a highly motivated and skilled team player with experience in a third-line role, preferably within an MSP environment. The ideal candidate will assist in enhancing the support team's technical knowledge, communicating effectively with both customers and account managers, and demonstrating a passion for IT and exceptional customer service.
This role entails providing senior-level IT infrastructure and systems engineering support, design, and implementation to clients of a Managed Services Provider and Consultancy. It serves as the final escalation point for IT issues, requiring exceptional technical expertise, occasional after-hours work, on-call support, and site visits. Strong communication skills are crucial for direct interaction with non-technical staff.
Responsibilities:
Providing 3rd line technical support for hardware and software issues.
Acting as a technical leader for support issues, training and advising team members to enhance their skills.
Offering technical support and engineering for networking infrastructure, contributing to WAN, LAN, and Cloud design, implementation, and security.
Taking ownership of assigned incidents and managing them to resolution.
Delivering exceptional customer service and demonstrating a willingness to exceed customer expectations.
Utilizing a 'hands-on' problem-solving approach and effectively managing workloads.
Required Skills:
5+ years of demonstrable experience in IT support services or consultancy
Experience in installation and configuration of systems
Proficiency in Microsoft Server technologies such as MS Server (2016,2019, 2022), Active Directory Services, Group Policy, Windows Terminal Services, PowerShell, etc.
Advanced Exchange (2016, 2019) installation, configuration, and troubleshooting
Virtualization configuration and troubleshooting (HyperV/VMware)
Firewall troubleshooting across mainstream products
Network Management skills including TCP/IP, L3 routing, VLAN management, and LAN/WAN
SQL Server troubleshooting experience
General hardware/software troubleshooting and problem-solving skills
Disaster Recovery, Replication, and Recovery knowledge
Anti-virus technologies expertise (Eset, Bitdefender)
Willingness to attain Microsoft accreditations
Desirable Skills:
Microsoft 365 - Azure, SharePoint, OneDrive, Exchange & Intune/Endpoint Manager proficiency
Scripting and task automation using tools like PowerShell
Relevant Microsoft certifications in Networking/Desktop/Servers
Advanced level experience with VoIP systems (CTX) - troubleshooting and administration
Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies.
People. Technology. Connected.
Connexa Technology is acting as an Employment Agency in relation to this vacancy.
3rd Line Support Engineer jobs in Liverpool
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