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InterQuest Group
Greater London
Job Description CRM Business Analyst - 12 month FTC - £50000 -£65000 per annum + Benefits Key Accountabilities Delivering business, IT systems and process analysis to improve organisational capability, acting as a key interface between business and technical teams. Determining the implications of proposed changes by eliciting, documenting and
Job Source: InterQuest GroupBuchan and London Recruitment Ltd
Dartford
Title : CRM Analyst Fantastic Opportunity to join a fast expanding companyJob descriptionA brand-new role in an exciting , fast growing Multiband company. Responsible for analysing and maintaining the company's CRM system. This includes collecting and analysing customer data, identifying trends and patterns, ensuring data integrity and making reco
Job Source: Buchan and London Recruitment LtdBuchan and London Recruitment
Stone, Kent
Title : CRM Analyst Fantastic Opportunity to join a fast expanding company Job description A brand-new role in an exciting , fast growing Multiband company. Responsible for analysing and maintaining the company's CRM system. This includes collecting and analysing customer data, identifying trends and patterns, ensuring data integrity and making re
Job Source: Buchan and London RecruitmentThe Talent Partnership
Dartford
Elevate your career trajectory with a pivotal role in a dynamic, rapidly expanding multiband corporation. My client, a growing business in the Facilities Management sector is seeking a CRM Analyst with a flair for data and a zeal for harnessing that information to drive sales and marketing success. The heart of this position lies in the mastery of
Job Source: The Talent PartnershipHarnham
London
Job DescriptionDigital & CRM AnalystLondon – Hybrid Up to £50,000 A leading company in the entertainment sector is looking for a Digital & CRM Analyst to join the team!THE COMPANYThis company is looking for someone to define and analyse customer behaviour and data across their mobile, app, and campaigns, linking their CRM strategies with timely ana
Job Source: HarnhamJimmy Choo
London
Job Description Who You Are: As the Junior CRM Analust, you will sitwithin the Global CRM team, and use your creativity and initiative to provide reports and meaningful insights that will support Jimmy Choo’s customer strategy. As a successful candidate, you will play a key part in developing a better understanding of our customers and in
Job Source: Jimmy ChooJimmy Choo
London Area, United Kingdom
Who You Are: As the Junior CRM Analust, you will sitwithin the Global CRM team, and use your creativity and initiative to provide reports and meaningful insights that will support Jimmy Choo’s customer strategy. As a successful candidate, you will play a key part in developing a better understanding of our customers and in driving the performance o
Job Source: Jimmy ChooHarnham
London Area, United Kingdom
Digital & CRM Analyst London – Hybrid Up to £50,000 A leading company in the entertainment sector is looking for a Digital & CRM Analyst to join the team! THE COMPANY This company is looking for someone to define and analyse customer behaviour and data across their mobile, app, and campaigns, linking their CRM strategies with timely analysis and re
Job Source: Harnhamgreater london, england, United Kingdom
CRM Business Analyst - 12 month FTC - £50000 -£65000 per annum + Benefits
Key Accountabilities
Delivering business, IT systems and process analysis to improve organisational capability, acting as a key interface between business and technical teams.
Determining the implications of proposed changes by eliciting, documenting and analysing business requirements.
Working with Product Owner(s) to assess requirements against the broader strategic plan, operational priorities and wider impact.
Maintaining requirement traceability accurately and transparently.
Engaging closely with stakeholders to understand changing needs.
Preparing materials for and facilitating workshops across business units and project workstreams.
Conducting and analysing feasibility studies and impact assessments.
Analysing and documenting "as is" business processes and modelling "to be" processes.
Supporting the development of business cases with agreed benefits and costs.
Translating business requirements into project artefacts, such as user stories, specifications, use case documents, system design documents and data definitions.
Ensuring that development team and/or vendor partners have a clear and complete understanding of the requirements.
Supporting and facilitating acceptance testing by the user community, including development of test scenario and test scripts.
Compliance with the agreed delivery framework.
Establishing effective working relationships with colleagues at all levels to ensure effective delivery of project tasks and products.
Essential
Extensive experience of working in an agile delivery environment.
Experience of end-to-end website implementation projects with integration eg CRM, finance, other SaaS solutions, and single sign on to optimize customer experience.
Experience of being involved in significant business change including staffing, cultural, financial, transactional, IT and overall performance implications.
Strong process design and re-engineering skills including process mapping with use of tools such as Visio or other business process modelling tools.
Experience of using industry standard methods, techniques and business change tools for example BPMN, UML/Use Cases, SWOT analysis, Five Why’s, Lean Six Sigma principles and methodology and wireframes.
Ability to solve problems creatively and effectively and to understand the business drivers for change.
Experience of analysing business and IT requirements in order to achieve process improvements, cost savings and remove inefficiencies.
Experience of using a broad range of business analysis skills, including writing a business case, producing cost/benefit analysis, conducting impact assessments, documenting functional specifications, reviewing design documents, and the end-to-end testing process.
Good understanding of information and document management principles.
Strong verbal and written communication skills, capable of dealing with people at all levels.
Proven stakeholder management skills, including the ability to adopt an assertive approach and challenge business assumptions, while maintaining a diplomatic, tactful and sensitive manner.
Self-starter, able to innovate, work under own initiative and be comfortable with continual change.
Experience of being able to deliver under pressure to tight deadlines, prioritising work across multiple workstreams.
Business Analyst - CRM jobs in greater london, england, United Kingdom
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