Customer Service Administrator
Epsom
Title: Temporary Customer Service Administrator
Location: Ewell
Hourly Rate: £13.00 - £15.50
Job Type: Temporary
Start Date: Immediate
Job Description:
We are looking for a highly organized and customer-focused individual to join our team as a temporary customer service administrator. The ideal candidate will have excellent communication and interpersonal skills, as well as the ability to work independently and as part of a team.
Key Responsibilities:
Providing administrative support to the customer service team, including data entry and record-keeping.
Responding to customer queries via phone, email, and chat in a professional and courteous manner.
Escalating complex queries and issues to relevant departments or senior staff members.
Managing and resolving customer complaints in a timely and satisfactory manner.
Generating reports and analyzing customer data to identify trends and areas for improvement.
Liaising with other departments to ensure customer needs are met.
Maintaining accurate records of customer interactions and transactions.
Requirements:
Previous experience working in a customer service or administrative role.
Excellent communication and interpersonal skills.
Strong organizational skills and attention to detail.
Ability to work well under pressure and in a fast-paced environment.
Experience with data entry and record-keeping.
Flexibility to work various shifts, including evenings and weekends.
A positive and enthusiastic attitude towards customer service.
Immediate availability
If you are interested in this position, please send your CV and apply here.