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Membership Secretary

London, England, United Kingdom

Membership Secretary

The Birley Clubs

An exciting opportunity as arisen for a Membership Secretary to join the Birley Clubs, based in Mayfair, London.

The Birley Clubs encompasses some of London’s finest private members clubs; Annabel’s, Mark’s Club, Harry’s Bar, George and Bath & Racquets all based in the heart of Mayfair.

As Membership Secretary will have responsibility for the membership of two of our high-profile Clubs within the group, Harry's Bar and Mark's Club (re-launching Summer 2024). The role will demand the ability to successfully manage relationships with the existing Members as well as assisting the Membership Management Team in achieving membership recruitment, retention and engagement goals.

The main responsibilities of the Membership Secretary will be:

Main point of contact for all Membership enquiries relating to both Harry’s Bar and Mark's Club via phone, e mail and letter

Management of all administration relating to payment of annual subscriptions (direct debits, standing orders, cheques and credit cards) including generating and sending of all renewal & reminder letters on a monthly basis.

Accurate allocation of payments to individual Members

Chasing of payments as required to maintain low attrition rates

In conjunction with Membership Assistant, management of Waiting Lists including research and, in some cases, interviewing potential applicants

Sending out all election letters, management of payments and answering of all new Member enquiries

Responsibility for ensuring all Member details are correct and accurate to the best of our knowledge

Assisting Membership Director to actively manage Membership through analysis of data

Attending Members Drinks and other Member events as required

Administration relating to the Committee including setting and managing dates for meetings, preparation of agenda and minute taking

Running daily reports for all Clubs to ensure accurate allocation of payments

Representing Harry’s Bar, Mark's Club and other Birley Clubs at external events as required

The Ideal Membership Secretary will:

Have experience in a similar role

Have excellent communication skills, both oral and written

Excellent Computer skills including Excel. Word and Outlook, with database experience being desirable

Excellent attention to detail and strong organisational skills

Ability to multi task, a can do attitude and be an enthusiastic team player

Professional, discreet and calm under pressure

Experience of working with HNW individuals beneficial

This full time permanent position working Monday to Friday 9.00am – 6.00pm and is an ideal role for a natural communicator with excellent attention to detail, to progress and develop in a growing team with career progression opportunities.

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Membership Secretary jobs in London, England, United Kingdom

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