Claims Team Leader
Oldham
£ 32000/annum
Job Title: Claims Team Leader
Locations: Delph, Oldham
Salary: Up to £32,000
Responsible for quality and technical service delivery, ensuring client retention and service excellence, whilst building strong relationships with all stakeholders.
Supporting the Operations Manager to drive employee engagement and talent
development ensuring people are in the right roles, while fostering a sense of teamwork, success, and positive morale.
Consistently deliver a high level of client service delivery in an effective and cost- efficient manner.
The ideal candidate will have previous experience in successfully leading a team.
KEY RESPONSIBILITES
Technical Claims experience
Team leadership of Customer Service Advisors, Claims Handlers with the goal of ensuring the daily, weekly, and monthly team objectives and KPIs are met
Attend to quality audits, reports, and feedback
Provide continuous training, ensuring the development and growth of the team members
Assess, evaluate, and deliver team '1 to 1's and KPI management
Manage absence and performance management meetings
Assist with recruitment, reviewing CV's and completing employee interview
Provide daily team support for queries and customer escalations
Complaint Management
Claims data management and MI reporting
Technical report writing ability
Continuous professional development and maintenance of Insurance Industry knowledge
Ensure full compliance with all relevant regulation and le...