3rd Line Support Engineer
Bristol
£ 40000/annum +bonus+benefits+hybrid working
An exciting opportunity has become available for a 3rd Line Support Engineer to join a dynamic and unified team within a well-established Managed Service Provider.
This opportunity has become available due to growth within the business and internal promotions. So our client is seeking a motivated and professional engineer who tenaciously pursues the resolution of complex technical issues.
Location - Bristol
Salary - Circa £40,000 + Bonus + Benefits + Hybrid working (2-3 days from home).
Job type - Permanent
Working Hours - Mon - Fri (37.5 hours per week)
Key Skills required for a 3rd Line Engineer:
* At least 2 years experience working as a 3rd Line Support Engineer.
* Self-motivated and bring enthusiasm toward continuous improvement and innovation.
* Experience working for an MSP would be a huge advantage but this is not essential.
* University Degree in an IT field (2:2 and above) or Microsoft Associate Level Certification.
* Must be able to demonstrate success in the autonomous resolution of complex tickets at a 3rd Line level which involves:
* Microsoft 365 and Modern Workplace deployments (Email, SharePoint Online, OneDrive, Intune, Entra ID, Microsoft Teams, Security)
* Maintaining & troubleshooting typical Windows server roles (Active Directory, Hyper-V, DHCP, DNS, DFSR, SQL, IIS)
* Maintaining & troubleshooting Backup/Replication environments
* Maintaining & troubleshooting (L2/L3) n...