Technical Support Engineer
Gloucester
Technical Support Engineer (IP/PON Specialised) Salary £30,000 to £45,000 DOE Gloucester We are looking to appoint an additional Technical Support Engineer that will be fundamental to the company’s operational capability, my client is an established telecommunications company serving Military, Government, Transport and Utility markets. Marketing a wide range of PDH, SDH, Ethernet/IP, MPLS, GPON, DWDM, Cellular and Wireless, LTE-based networking equipment Key Skills and responsibilities:
Specialist knowledge in PDH/SDH
Specialist knowledge in either IP networking or PON
Familiar with a range of test equipment such as optical power meters & light sources, BERT’s, cellular scanners and multi-meters
Able to conduct testing and produce full comprehensive test documentation / reports
Experienced in fault finding methodology
The ability to manage fault tickets process from beginning to end
Ability to administer and run small turnkey projects
Experience with remote management platforms
Provide 24/7 support to our customers so the ability to participate in a "week on - 3 weeks off" out of hours rota is essential. This will take the form phone support, Email support and the occasional site visit
Ability to work under pressure and to given deadlines
Essential Skills and Qualifications:
Ideally, educated to HNC level or above in a telecommunications field
Preferably hold security clearance such as SC or DV, (not mandatory)
Any telecommunications-related courses/qualifications with regards to theory, installations, testing, commissioning, power, H&S (would be advantageous)
Excellent communication skills both verbally and written, internally and externally
Specialist knowledge in either IP networking or PON
Comfortable engaging with customers and suppliers on technical and project related matters
Experience using Microsoft applications, such as Word, Excel and PowerPoint
The ability to train other members of the team and customers
Benefits
Attractive commission package
Company vehicle
Laptop
Mobile Phone
Supportive work culture
Progressive opportunities!
For immediate consideration, please send your CV to Natalie @ i2i Recruitment today.
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