Service Manager
Leeds
Service ManagerLeedsBased from home with frequent travel*£31,000 -£33,000 plus £3,000 car allowance Acuity Care Group is a leading specialist provider of Leaning Disabilities and Autism to individuals throughout the UK. We support both adults & children with long term support needs.
As Service Manager, you will be responsible for the set up and mobilisation of new care packages and for the ongoing maintenance of services for a range of individuals with varying requirements, focusing on the *Darlington, Stockton, Doncaster and Rotherham areas, facilitated by the individuals team of Support Workers. You will be supported by the Operations Manager for your region.
Reporting to the Operations Manager and working as part of a regional team, this is a fast-paced diverse role involving regular contact with individuals, their families, CCG’s and clinicians, to ensure that person-centred care is never compromised and compliance standards are diligently adhered to.
To be successful in the role, you will need to have a genuine passion for delivering high standards of care and be committed to really making a difference to your individuals lives. You will have experience of managing a team and will need to be able to work at pace, have a good understanding of the 5 Key Lines Of Enquiry, have excellent time-management skills and be an effective communicator.You will also be required to participate in an on-call rota to provide out of hours support to clients and staff for your area. Travel to clients in your region minimum 3 x weekly and bi-monthly visits to our Nottingham Head Office is also required.
Key Responsibilities
Recruiting and inducting Support Workers
Supervising and supporting your teams
Attending regular meetings with your clients, CCG contacts, peers and management
Rota planning
Carrying out risk assessments
Delivering training to team members
Coordinate set up of new care packages
Incident management, investigations, disciplinaries and grievances
Providing regular reports and updates
Cover shifts to support clients
Skills Knowledge and Expertise
Experience of managing multiple care packages including rota planning
Expertise and knowledge of working within the care sector
The ability to carry out assessments and devise care plans and risk assessments
Experience of managing Support Workers
Excellent communication skills
The ability to organise a busy workload and prioritise effectively
A working knowledge of CQC regulations and compliance within the care industry
The ability to work effectively both independently and as part of a team
The ability to lead by example to motivate and develop your teams
The ability to understand financial data and sales & margin reports
A full UK driving license and access to your own vehicle
Experience working with individuals with learning, disabilities or autism.
Benefits
Access to Westfield Rewards – an exclusive rewards website, special offers on all your favourite goods and services from over 1,000 leading online and high street retailers, restaurants, travel companies
Access to Westfield Health Cash Plan with access to GP appts and to an EAP (employee assistance programme) money back for optical and dentistry
Access to blue light discount scheme
Attractive holiday entitlement
Opportunity to obtain NVQ’s in Health and Social Care
Progression opportunities within the organisation
Ongoing training and development
Pension enrolment
#MP
About Learning Disability and Autism
We are a leading healthcare provider in the UK, and a CQC Registered business, founded in 2006, with more than 800 employees who are part of the Bespoke Family. The business is at an exciting stage in its journey and growing quickly. We work together in a wide variety of locations to support adults and children with complex care needs, and a range of both physical and mental disabilities. We are individual-centred and our clients' needs are at the heart of everything we do. Our teams are passionate about working in close partnership with our clients, to provide outstanding, tailored care that promotes empowerment, and do everything possible to help our clients to access new experiences. Our areas of expertise include: Learning Disabilities & Autism, Spinal Injuries, Physical Disabilities, Brain Injuries, Mental Health Conditions and Children's Services.We offer great opportunities for our support workers to join a dedicated client care team, in a supportive and friendly environment, with lots of scope for development and progression.