Customer Service & Administration Executive
Gildersome
£ 23872/annum
Customer Service & Administration Executive
Salary: £23,872.99 per annum
Holiday: 20 Days + Bank Holidays
Overall Job Purpose
* To provide exceptional levels of customer service, delivering a market leading customer experience and administrative support.
* Reporting directly to the Customer Service Manager you will be confident and able to engage in valuable conversations with our clients, having the natural ability to question and identify client specific requirements and manage expectations.
* You will be proactive and resilient with the ability to use your own initiative, make decisions and prioritise effectively, follow-up proposed solutions with clients and supply partners, delivering clear and concise communication to all parties involved.
* You will be comfortable dealing with high workloads demonstrating exceptional organisation and prioritisation skills in a fast-paced environment.
* You will possess strong complaint handling knowledge with a desire to take ownership and resolve complaints to the customers satisfaction, escalating only complex complaints within the business.
* You will be results driven with excellent and effective communication skills (both written and verbal), with the ability to build rapport with clients quickly over the telephone.
Skills Required
* Exceptional analytical and numeracy skills
* Ability to look at situations with a holistic view
* Commercially astute with excellent communication skills
* Exce...