Business Analyst

England, United Kingdom

DXC Technology (DXC: NYSE) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner network combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally.

About DXC Insurance:

Our DXC Connect insurance customer community offers opportunities for participants to engage with others in the DXC Insurance Software & BPS ecosystem. Through these meaningful gatherings, the DXC community receives valuable industry and product information while sharing feedback and insights that influence product and service investments.

Role Summary

The Assure Market Link SME will be responsible for performing complex product design, bug verification, systems analysis, release testing, and programming activities, using research and analysis. Supports full life-cycle of product development processes for creating new products and services. Investigate and resolve complex business and technical product integration matters of significance. Focuses on a specific product or family of technologies in multiple platforms; functions independently within a business area and assists at the enterprise level to influence the technical decisions during various phases of the project.

Essential Job Functions:

Performs complex design, implementation, and maintenance of multi product modules/sub-systems to ensure that business needs are met. Assists in outlining new product/service business case justification to ensure that proposed solution is capable of delivering articulated business benefits to clients.

Participates in product design meetings with management, other developers and cross-functional technical teams to ensure that product development adheres to client specifications and is consistent across various units. May select technology vendors to meet business needs. Participates in determining standards and best practices within area of product expertise.

Investigates matters of significance discovered by quality assurance and product support to ensure that appropriate solutions are developed to address current and potential problems. Provides insight and advice to customers concerning applicability of specific complex products/technologies.

Serves as a subject matter expert on product systems, processes, network architecture, and interface capabilities. Selects, oversees and implements technical product components, ensuring that solutions address client concerns. Coordinates development activities and compares solutions with other product development managers, vendors, and cross-functional technical groups to ensure solutions to product problems are consistent.

Conducts unit testing and integration testing for functionality and limits to ensure that final product is functional and meets client specifications. Manages client expectations and balances the needs of organization and client to ensure satisfaction for the various relevant parties.

Assists sales and consulting engineering teams in designing and integrating products into client environments. Works with end users and stakeholders to address requirements, usability, change requests, and define future functionality.

Identifies potential uses for product and technologies, addresses issues and designs strategies to ensure that product meets business needs. Recommends specific product configurations to assist with overall product design and integration. Provides insight and advice to customers regarding applicability of complex products/technologies.

Creates plans for acceptance testing. Conducts and/or participates in tests and leads product launches into new and existing markets to ensure that product meets business needs. Works with clients during requirements definition to ensure that business needs can be met; works with vendors and operations groups on interoperability testing.

Researches and understands the business environment including, target environment, performance criteria and competitive issues to ensure that product marketing strategies address relevant issues effectively. Researches new technology or development tools to remain informed of current technology.

Designs and conducts user training courses. Determines training courses needed to address gaps in client knowledge of products and processes. Customizes training courses to fit client environment and needs.

Basic Qualifications:

Bachelor's degree or equivalent combination of education and experience

Bachelor's degree in software engineering, information systems, computer science, or related field preferred

Experience working in a technical product design and support environment

Experience working with client enterprise products, services, and strategies; and technical products, vendors, families of technologies, and product configurations

Experience working with product development life cycle, product and platform configurations, and business processes as they impact overall product plans

Experience working with technology architecture, mainframes, scheduling software, and other related technologies

Experience working with programming design, programming concepts and coding languages

Experience working with development tools, processes, approaches and/or techniques

Other Qualifications:

Good organization skills to balance and prioritize work

Good analytical and problem solving skills

Good presentation and communication skills to communicate with clients, support personnel and management

Ability to adapt to changing situations, handle multiple tasks simultaneously and to switch between tasks quickly

Ability to anticipate problems, deal with and resolve ambiguity and take decisive action

Ability to work with relational databases

Ability to work independently and as part of a team

Willingness to travel

We are primarily looking for a person who has:

Deep knowledge of heritage and modern messaging standards, systems and formats used in London Market / Globally

For example: Claims (CLASS, Limclm, SCM etc.), Settlement ( DSIGN, ILUCSM, BSM etc.), Acord EBOT/ECOT & GRLC

Has worked on a digital transformation of message for example How to move EDI compliant messages to new Acord based EBOT/ECOT messaging.

Good knowledge of state transitions and workflows during message exchanges between carriers & brokers.

Work Location:

Home working using DXC provided equipment.

What we can do for you:

Competitive compensation

Pension scheme

DXC Select – (benefits package)

Perks at Work

DXC incentives

DXC Technology is committed to the development of a fully inclusive workforce. All applications for employment are assessed purely on merit, against the capabilities and competencies required for the role.

DXC Technology does not discriminate on the basis of gender, ethnic origin, race, faith or sexual orientation.