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Sopra Steria Limited
Glasgow
Are you a SOC Lead looking for your next career move? Are you Gosport or Glasgow based? If so read on! This role can be based from either Gosport or Glasgow and is a Hybrid position, so offers the perfect mix of office and home based. The Shift Lead within the ADS SOC Service is a key leadership role responsible for overseeing day-to-day operation
Job Source: Sopra Steria LimitedBrightwork Ltd
Bridge Of Weir
Role Purpose The role of the Lead Production Supervisor is to assist the Production Manager in ensuring the safe and operational efficiency of day-to-day production which guarantees optimum performance, achieving all production KPI's, and fulfil customer demands whilst ensuring all company procedures and compliances (both internal and external) are
Job Source: Brightwork LtdMichael Page Scotland
United Kingdom
This role seeks a diligent Maintenance Lead who thrives in an engineering and manufacturing setting within the FMCG industry. The successful candidate will be responsible for ensuring the smooth running of all equipment and machinery, offering innovative solutions and improvements. Client Details Our client is a well-established company in the FMC
Job Source: Michael Page ScotlandHead Resourcing
Glasgow
Test Lead - Hybrid, Glasgow Salary - Up to £60,000 Head Resourcing is looking for an experienced Test Lead to join a Glasgow based Financial Services Client. This is a hybrid role with working from the office in Glasgow twice per week. A dedicated, experienced individual to join the Operations function as the Enterprise Test Lead, working primarily
Job Source: Head ResourcingContract Scotland
Stepps
Are you an experienced Lead Estimator looking for a new challenge? We are currently recruiting on behalf of a highly successful civil engineering company who are seeking a Lead Estimator to join their team. This is an exciting opportunity to work with a company that is involved in the Scottish Water Framework and offers hybrid working options. As
Job Source: Contract ScotlandHead Resourcing
Glasgow, Scotland, United Kingdom
Test Lead - Hybrid, Glasgow Salary - Up to £60,000 Head Resourcing is looking for an experienced Test Lead to join a Glasgow based Financial Services Client. This is a hybrid role with working from the office in Glasgow twice per week, please ensure when applying you can commute to Glasgow twice per week. Any applicants not within a reasonable com
Job Source: Head ResourcingLidl GB
Motherwell
Summary £29,000 - £36,000 per annum | 30-35 days' holiday (pro rata) | 10% in-store discount | Ongoing training Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re consistent, proactive and not afraid of hard work. Just like you. As a Shift Leader at Lidl, you’ll help run operations in
Job Source: Lidl GBNexus Careers Group Ltd
Glasgow
Role Shift Engineer Location Glasgow Type Permanent Salary £45,000 - £48,000 Environment Corporate - Bank COMPANY M&E Building Services specialist, providing top end maintenance services across the UK. Majority of clients include, corporate finance, critical sites and retail. Known for retaining contracts and ensuring employee’s are kept up to da
Job Source: Nexus Careers Group LtdGlasgow, Scotland, United Kingdom
4 Days on + 4 days off Shift Pattern. Full time.
£35k + Overtime + 15% Bonus,
The NOC Shift Teams are fully ITIL aligned working alongside the Service Desk 1st, 2nd & 3rd Line Network Support Teams, Senior Engineers and the Service Delivery Management Team. The ideal candidate will need to be able to provide the highest levels of support to the team delivering mission-critical services as well as excellent customer service to a variety of Local Government and Public Sector clients.
The shift team have responsibility for being the first point of contact for our customers when they log a fault via the phone or email. They work within strict SLA’s to provide timely resolutions within a 95% SLA.
Key Responsibilities:
Ensure all tasks are allocated, owned and actioned across shifts - network monitoring, email and call handling, problem management etc
Process leadership to support 24/7 shift team
Support escalations of major incidents requiring senior management support
Manage relationship and processes between the NOC and Third Party Suppliers via Monthly meetings
Ensure that the customer is kept informed of the progress of the fault and the system is kept updated regularly
Participate in the development and performance management of the shift team
Drive continuous improvements in service
Own operational handover to ensure all activity are actioned and communicated effectively
Shift Lead jobs in Glasgow, Scotland, United Kingdom
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