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HR GO Recruitment
Chester, Cheshire
Job Specification Position: Financial Support Advisor Location: Chester (Site Based Role) Hours: 37.5 Hours per week Monday - Thursday between 8:00 - 19:00 / Friday 8:00 - 18:00 / Sat morning 8:00 - 12:00 (at home once trained) Contract: Permanent Salary: up to £30,000 DOE + Annual Bonus and Company Benefits HR GO recruitment are currently se
Job Source: HR GO RecruitmentHR GO Recruitment
Chester
Job Specification Position: Financial Support Advisor Location: Chester (Site Based Role) Hours: 37.5 Hours per week Monday - Thursday between 8:00 - 19:00 / Friday 8:00 - 18:00 / Sat morning 8:00 - 12:00 (at home once trained) Contract: Permanent Salary: £NEG DOE + Annual Bonus and Company Benefits HR GO recruitment are currently seeking a F
Job Source: HR GO RecruitmentHR GO Recruitment
Chester, Cheshire
Job Specification Position: Financial Support Advisor Location: Chester (Site Based Role) Hours: 37.5 Hours per week Monday - Thursday between 8:00 - 19:00 / Friday 8:00 - 18:00 / Sat morning 8:00 - 12:00 (at home once trained) Contract: Permanent Salary: £NEG DOE + Annual Bonus and Company Benefits HR GO recruitment are currently seeking a F
Job Source: HR GO RecruitmentHR GO Recruitment
Eccleston, Cheshire West and Chester
Job Specification Position: Financial Support Advisor Location: Chester (Site Based Role) Hours: 37.5 Hours per week Monday - Thursday between 8:00 - 19:00 / Friday 8:00 - 18:00 / Sat morning 8:00 - 12:00 (at home once trained) Contract: Permanent Salary: up to £30,000 DOE + Annual Bonus and Company Benefits HR GO recruitment are currently se
Job Source: HR GO RecruitmentVision-FS Recruitment
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Job Source: Vision-FS RecruitmentIntegro Partners
CH1 2LE
Self Employed Financial Advisor Are you a talented Financial Advisor looking for an exciting opportunity to join a dynamic company within a larger network? My client is seeking a self-employed Financial Advisor to join their team and take advantage of a wealth of leads from their established Mortgage and Pension Advisors. This permanent role offer
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Liverpool
Financial Advisor | Independent Financial Advisor £50,000 - £150,000 | Un-Capped Earnings Clients + Leads Provided Liverpool| Surrounding Area’s Level 4 Diploma | CF30 Financial Advisor YOUR NEW COMPANY This is an award-winning UK Financial Advisor | Wealth Manager which has rapidly grown into a national business, offering Financial Advice, Wealth
Job Source: Vision-FS RecruitmentChester
Job Specification
Position: Financial Support Advisor
Location: Chester (Site Based Role)
Hours: 37.5 Hours per week Monday - Thursday between 8:00 - 19:00 / Friday 8:00 - 18:00 / Sat morning 8:00 - 12:00 (at home once trained)
Contract: Permanent
Salary: £NEG DOE + Annual Bonus and Company Benefits
HR GO recruitment are currently seeking a Financial Support Advisor to join my client based in Chester Business Park. You will communicate with customers who have failed to meet their contractual payments towards their Hire Purchase agreement. Assessing each customer's circumstance on a case-by-case basis to ensure the right outcome is achieved and where possible and affordable, negotiate a payment or an arrangement to bring the customer's agreement up to date as soon as possible.
The ideal candidate will have experience in a similar role.
Responsibilities:
Communicate with customers who have failed to meet their agreed payment date, assist and support to help them get their agreement up to date.
Ensure that all customer agreements are reviewed thoroughly to understand the customer's situation, making sure that all previous agreement notes are checked for previous customer communications and arrangements in place.
Review arrears repayment plans on a regular basis to ensure they remain in line with the customer's circumstances.
Identify, recognize and work with customers whose circumstances are often vulnerable.
Communicate with our customers both verbally and in writing in a clear, fair and not misleading way.
Completing all actions that are agreed with customers in the relevant time frames to ensure the best customer experience is achieved.
Where applicable signpost customers to relevant non-for-profit organizations for support and advice
Work towards achieving daily and monthly targets both individually and as a team.
Conduct all tasks in line with regulatory rules and expectations and in particular consumer duty and treat customers fairly.
Raise any procedural, departmental risks and concerns in line with company process and escalation routes.
Skills/Experience:
Previous call centre or collections experience (desirable), and full training will be provided
Working knowledge of Microsoft Office applications
Basic IT skills
Good communication skills (written and verbal)
A team player
Positive attitude
Flexible in approach
Ability to work to tight deadlines
This is an office-based role in Chester Business Park with additional home working on a Saturday morning on a rota basis following initial training basis.
Due to the nature of the role, these will be subject to a DBS and Credit Check.
Please do not hesitate to contact me for further information on or email
Email Alert for Financial Support Advisor jobs in Chester
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