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Workshop Recruitment
Eastleigh
The Senior Complaints Officer is dedicated to resolving customer complaints, both orally and in writing, in a timely manner. They are also responsible for ensuring that issues that could affect other customers are identified and fed back. To support customers through the final stages of the internal complaints journey, investigating cases on their
Job Source: Workshop RecruitmentHays Social Care
Eastleigh, Hampshire
Your new company We are partnered with a large, employee-focused Housing Organisation to recruit a number of Senior Complaints Staff for their Customer Relations Team. Your new role You will be resolving customer complaints, both verbal and written, as quickly and effectively as possible. You will be responsible for conducting investigations into
Job Source: Hays Social CareThe Workshop
SO50 6ADEastleigh, HampshireEastleigh, HampshireSouth EastUnited Kingdom
The Senior Complaints Officer is dedicated to resolving customer complaints, both orally and in writing, in a timely manner. They are also responsible for ensuring that issues that could affect other customers are identified and fed back. To support customers through the final stages of the internal complaints journey, investigating cases on their
Job Source: The WorkshopService Care Solutions
Eastleigh
Job Title: Senior Complaint Officer Salary: £32,682.30 per annum Hours: 37 Type: Permanent Location: Eastleigh, SO50 Start Date: ASAP Our client is seeking Senior Complaint Officers to oversee and resolve Stage 2 complaints effectively. Responsibilities include conducting investigations, making impartial decisions, and communicating results clearl
Job Source: Service Care SolutionsHartley Resourcing
Eastleigh
Our client is in search of experienced Senior Complaints Officer to adeptly manage and resolve Stage 2 complaints. This role demands the ability to conduct thorough investigations, render impartial decisions, and effectively communicate outcomes to all involved parties. Strong interpersonal skills and a knack for creative problem-solving are imper
Job Source: Hartley ResourcingService Care Solutions
Eastleigh, England, United Kingdom
Job Title: Senior Complaint Officer Salary: £32,682.30 per annum Hours: 37 Type: Permanent Location: Eastleigh, SO50 Start Date: ASAP Our client is seeking Senior Complaint Officers to oversee and resolve Stage 2 complaints effectively. Responsibilities include conducting investigations, making impartial decisions, and communicating results
Job Source: Service Care SolutionsService Care Solutions - Housing
Eastleigh
Job Title: Senior Complaint Officer Salary: £32,682.30 per annum Hours: 37 Type: Permanent Location: Eastleigh, SO50 Start Date: ASAP Our client is seeking Senior Complaint Officers to oversee and resolve Stage 2 complaints effectively. Responsibilities include conducting investigations, making impartial decisions, and communicating results
Job Source: Service Care Solutions - HousingReed
Eastleigh
Senior Complaints Officer Job Type: Full-time Location: Eastleigh Salary: £32,682 We are seeking a dedicated Complaints Officer to join our team, focusing on investigating final stage complaints and delivering fair and objective resolutions. You will be an excellent communicator, adept at building relationships with various stakeholders, and
Job Source: ReedEastleigh
£ 31000 - 32600/annum doe
Our client is in search of experienced Senior Complaint Officers to adeptly manage and resolve Stage 2 complaints. This role demands the ability to conduct thorough investigations, render impartial decisions, and effectively communicate outcomes to all involved parties. Strong interpersonal skills and a knack for creative problem-solving are imperative for fostering productive collaborations with external partners and addressing unique challenges.. Your role will also involve preparing detailed investigation packs for the Housing Ombudsman Service. You will be instrumental in maintaining our commitment to a customer-first approach.
Key Responsibilities - Senior Complaint Officer
* Conduct comprehensive investigations into escalated complaints, ensuring informed decisions are made while mitigating organizational risks.
* Communicate findings and resolutions clearly to customers and stakeholders, both verbally and in writing, presenting a compelling case.
* Gather and organise information promptly in response to requests from the Housing Ombudsman Service, maintaining a high standard of submission quality and meeting established deadlines.
* Liaise and develop working relationships with other departments and external stakeholders, including local councilors and contractors.
* Provide constructive feedback to colleagues, managers, or teams regarding preventable complaints or escalations.
* Identify potential areas for improvement within systems, ...
Senior Complaints Officer jobs in Eastleigh
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