Customer Service Advisor
London
CUSTOMER SERVICE ADVISOR An online luxury retailer is hiring a Customer Service Advisor on a 3-month temporary basis! CUSTOMER SERVICE ADVISOR RESPONSIBILITIES: Ensure outbound orders and customer returns are processed accurately and within the agreed SLAs
Ensure exemplary levels of customer service are displayed at all times
Take responsibility to improve product knowledge and advise customers on purchases
Take every opportunity to up-sell and accessorise outfits and perform against targets set by management
Increase sales by being aware of current trends, styles and availability of products on the websites
Understand individual and team KPIs and strive to exceed target set for telephone quality, sales and productivity
Liaise with other departments as necessary to meet customer demands
Anticipate, identify and resolve problems that could delay the release or movement of shipments
Utilise internal email management software to ensure correct categorisation of customer queries and complaints
Report to the Team Leader in the event of any customer query or complaint
CUSTOMER SERVICE ADVISOR ESSENTIALS: Must be happy to work one day on the weekend
Exceptional customer service skills
A genuine interest in fashion and current trends
Ability to display clear and positive communication skills
Ability to use own initiative and proven track record of having solved problems successfully
Excellent time management skills and the ability to meet strict deadlines
Proficient computer and analytical skills
Self confidence
Ability to work under pressure in order to reach customer SLA’s
If you feel that you fit the above criteria, then please apply today by submitting your CV to us. Please note due to the high volume of applications that we receive only successful applicants will be contacted. For information on how we process personal information please refer to our website: How We Use Your Personal Information At Australasian Recruitment Company we are committed to an Equal Opportunities policy and make employment decisions by matching business needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities) gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.