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BeTechnology Group Limited
Peterborough
2nd Line Engineer - Peterborough - GBP £35,000 My client is one of the UK's leading Technology Providers and is in the midst of company growth! They are seeking a competent 2nd Line Engineer to join their team. This position presents a wonderful chance to join a great company and team with plenty of growth potential. As a successful candidate, you
Job Source: BeTechnology Group LimitedPicture More
Peterborough
Service Desk Analyst £24-27,000 per annum A global Real Estate firm are looking for a Service Desk Analyst to join their team! You will be based onsite 3 days per week in Peterborough and join a busy team, providing 1st/2nd line support to their global user base. Key responsibilities Configuring and troubleshooting support issues Answer requests fr
Job Source: Picture MoreSavills
Peterborough
Role Overview The Service Desk Analyst role ensures customers can operate Savills’ systems in order to achieve their business aims by receiving, prioritizing, documenting, and resolving requests. Key Responsibilities Answer incoming help requests from end users via telephone calls within 3 rings and also deal with e-mails and portals, in a courteou
Job Source: SavillsLeidos Innovations UK Limited
Huntingdon
Multi-Disciplined Engineer Location: Huntingdon, Cambridgeshire Clearance: High level of clearance (DV - Developed Vetting) UNLEASH YOUR POTENTIAL Working across a range of diverse, complex, and secure systems, a Multi-Disciplined Engineer should be technically capable and versatile. You will be w orking as part of the Normal Change delivery tea
Job Source: Leidos Innovations UK LimitedAnne Corder Recruitment
Yaxley
We have an exciting new temp to perm opportunity with our Peterborough-based engineering client who are looking for a strong administrator to join their growing business as Service & Support Coordinator. Reporting to the Head of Service & Support and working closely with their HR team you will be liaising with customers, suppliers, and engineers to
Job Source: Anne Corder RecruitmentRandstad Delivery
Corby
Are you an organised individual with a good eye for detail? Do you consider yourself to be a strong communicator and an asset to a busy team? Are you based in or around Corby? We have a temporary Customer Service Support role available within TATA Steel's Corby site. This role is ideal for someone with good IT skills and is proactive, approachable
Job Source: Randstad DeliveryCOREcruitment Ltd
Peterborough, England, United Kingdom
IT Director Concept: Hospitality Hardware and servicing Location: Peterborough Salary: £100,000pa plus benefits We have a great opening for a brand new IT director role for a Peterborough based business. This is a hybrid position so candidates should be based within commutable distance and be happy to be face to face with the team about 3 times a
Job Source: COREcruitment LtdTalent Finder
Peterborough
2nd Line Support Analyst | Peterborough | Full Time | £28,000 - £35,000 pa Our clients company is a growing Managed Service Provider supporting customers locally and in the London area. They currently support customers ranging between 10 and 3000 staff using a large range of technologies and solutions. Their main business activities include IT supp
Job Source: Talent FinderPeterborough
IT Support Analyst - On-Site.
Peterborough OR Birmingham.
£ Negotiable depending on experience.
Must be a car driver and own your own vehicle - you will be able to claim expenses for travel between sites when required.
A rare opportunity to join our IT Support team based in either our Peterborough or Birmingham offices covering Peterborough, Leicester, and Birmingham.
Purpose of the Role
The co-ordination and assurance of all IT Services, ensuring high quality, consistent, professional, and service level driven support is delivered to the MHA staff and partners (customers).
The role of the Customer Support Analyst is to provide outstanding service to our customers. Focusing on your aligned region, offices, and customers to gain a deep understanding of their ways of working and ensuring that IT services deliver exceptional value.
Support the delivery of an IT service that is reliable, resilient, scalable, and secure and puts the customer experience at the forefront.
Proactively contribute to the service improvement plan and take ownership for your region. Work with the Head of Service and IT Service Lead to monitor the service delivered by our IT Managed service providers, ensuring that there is a seamless approach to service and a relentless drive to delight our customers.
Build great relationships with our key customers in your region and be known as the 1st point of escalation for any service queries. Where complaints do arise, ensure that the Lead Analyst or Head of Service is informed promptly.
Work with the Lead Analyst to create a customer engagement plan for your region. The primary focus is to continuously improve services, saving time and removing frustration. Using your own knowledge and detailed analyses of tickets and current trends to identify and drive opportunities for improvement.
A key part of the role is to help our customers to achieve value from IT through improved understanding of the tools available. Through the delivery of workshops, knowledge materials and focused communications. You will be expected to tailor these to the specific needs of your region, offices and customers.
Service Desk and technical support is provided by an IT Managed service provider. In your role you will monitor the queues for your region and ensure that expectations are being met or managed. You will not personally fix each ticket, but you will be responsible for progress and escalation where necessary.
Applications and selected systems will be passed to your queue for 2nd level investigation and resolution. This will involve working with vendors and other parts of the IT team but in all cases ownership for resolution remains with the Customer Support Analyst.
The role covers several offices within a region and therefore weekly UK travel and Agile working will be necessary.
On-Site IT Support Analyst jobs in Peterborough
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