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Lloyd Recruitment - Reigate
Ipswich
We are excited to be recruiting for an exciting opportunity with our local client, as they're looking individuals to join their Customer Service team. In this role, you will be the first point of contact for all customers and ensure a high level of service at all times. Assisting with queries, you will update the in-house systems Send out require
Job Source: Lloyd Recruitment - ReigateLloyd Recruitment Services Ltd
Ipswich
We are excited to be recruiting for an exciting opportunity with our local client, as they're looking individuals to join their Customer Service team. In this role, you will be the first point of contact for all customers and ensure a high level of service at all times. Assisting with queries, you will update the in-house systems Send out required
Job Source: Lloyd Recruitment Services LtdGreggs
Ipswich
Role: Greggs Supervisor / Team Leader Location: Ipswich,IP6 8LP Hours: Part-Time / Permanent Hourly Rate: £11.94 Company: Asda Express We are looking for a dedicated Supervisor who can lead, inspire and motivate a team to join our welcoming Greggs bakery! Our bakery Team Leaders are responsible for managing the bakery when the M
Job Source: GreggsCygnet Health Care
Ipswich
We are looking for a confident Team Leader with a passion for delivering outstanding care. You’ll be working 40.25 hours a week, making a positive difference to the lives of the people in our care at Cygnet Fairways . At Cygnet, our perks go way beyond pension schemes and excellent professional development. You’ll also enjoy shopping, trave
Job Source: Cygnet Health CareEmployment Specialist
Ipswich
Our highly professional Insurance Client is looking to recruit a Claims Team Leader to lead their team of Technicians. This is a role that can be performed on a hybrid basis, working between the office and from your home. Due to the complexity of this role, the applicant is required to have at least 4 years of experience within the Insurance indust
Job Source: Employment SpecialistEmployment Specialists Ltd
Ipswich
Our highly professional Insurance Client is looking to recruit a Claims Team Leader to lead their team of Technicians. This is a role that can be performed on a hybrid basis, working between the office and from your home. Due to the complexity of this role, the applicant is required to have at least 4 years of experience within the Insurance indust
Job Source: Employment Specialists LtdReed
Eye
Packing and Despatch Cell Leader Job Type: Full-time Salary: Negotiable, dependent on experience and qualifications We are seeking a Packing and Despatch Cell Leader to support our company’s packing, transport, and distribution processes. This role is integral to ensuring the efficient delivery of products to our customers while maintaining a zero-
Job Source: ReedAdecco
Colchester
Call Centre ManagerRate - £300 a dayDuration - 3 Months +Location - Colchester (Hybrid)Ir35 - Inside IR35 (Must use an umbrella company)We are currently looking for a Call Centre Manager for an initial 3 month contract with extensions available, the ideal candidate would have experience with working in A public sector environment.* Direct line mana
Job Source: AdeccoIpswich
Due to growth, we are very excited to be opening a new Contact Centre in the iconic Willis Building, Ipswich, and are looking for customer service focused individuals to join our team. As a Contact Centre Team Leader your role will be varied, responsibilities include data analysis, reporting, quality monitoring, driving performance, project planning, coaching/development, performance management and answering interactions / escalations. This is an Office based role in Ipswitch. The Role Produce accurate reports and identify trends in data, proposing solutions to optimize productivity and enhance services
Lead and motivate a team to provide exceptional customer service
Monitor team progress towards quality and performance targets
Complete monthly coaching and 121’s with your direct reports, including performance improvement or development plans as required
Assist with project planning, business pitches and recruitment
Be a point of reference on more technical issues and non-standard queries
Support Contact Centre new service installs
Assist with escalations and other incoming interactions as required
Provide an exceptional level of service, adapting to different caller scenarios and challenges
Positively represent WTW and our Clients by providing a friendly and professional service
Inform the team of procedure changes and member communications
The Requirements Must have people management experience and be energised to inspire / motivate a team
Contact Centre / Customer Service experience required
Experience in working through change and enhancing efficiency required
Keen to provide an exceptional service, with a positive and caller focused attitude
Good communication skills (listening, spoken and written)
Natural problem solver, able to work to a high level of accuracy
Able to work well under pressure and meet targets
Computer literate
Good time management
At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity. Equal Opportunity Employer
Contact Centre Team Leader jobs in Ipswich
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