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Anderson Knight
Glasgow
Anderson Knight is recruiting for dayshift Customer Service Representatives for a well-established company based in Glasgow. You will be responsible for handling both inbound and outbound calls in a professional fashion, effectively documenting and forwarding all customer-related issues and enquiries. This role is 5 days over 7 on a dayshift roat
Job Source: Anderson KnightFLEET1 RECRUITMENT
Glasgow
Are you ready to thrive in a role dedicated to exceptional customer service? Join Fleet1 as a Customer Service Representative and become a pivotal part of delivering outstanding experiences to our clients. Why Fleet1? Continuous Learning: Engage in ongoing education through seminars to keep abreast of industry trends. Global Exposure: Embrace oppo
Job Source: FLEET1 RECRUITMENTEE
Glasgow City
Where : Glasgow - Alexander Bain House Part Time: Permanent Salary: £15.669.33 rising to £16,042.67 at 9 months in role, plus uncapped commission, based on a 25 hour per week contract Hourly rate: £12.05 per hour rising to £12.34 per hour at 9 months in role Shifts: Day shifts - working 25 hours per week and working on the following days: Monda
Job Source: EESearch
Glasgow
Customer ServiceMay start dates£11.75 per hour weekly payTemporary contract - potential to go permCumbernauld Hours of work: 40 hours, 7 days per week, shifts between 7am - 11pm working on a rota basis. Rota set 3 weeks in advance. Do you have a passion for helping others? Do you have great communication skills? Keen to utilise your customer servic
Job Source: SearchIbstock PLC
Bellshill
WE ARE 200 years of history and over 2,300 employees strong. WE ARE a business loaded with opportunity and career progression. WE ARE innovators, designers, makers and engineers who manufacture and provide smart, efficient, and effective building products and solutions. Through our customer relationships, diverse building product range and solutio
Job Source: Ibstock PLCHuntswood
Glasgow
Huntswood is looking for Client Service Executives with amazing customer service skills and financial services experience to join an exciting project for a leading retail bank. Using your experience within the financial services sector, you will use your excellent customer service skills to confidently handle inbound customer queries, about investm
Job Source: HuntswoodPertemps Scotland
Glasgow
Operations and Logistics Administrator Cumbernauld £31,700 Full time, Hybrid Pertemps are delighted to be supporting a prestigious brand who are looking for a Customer Service and Operations assistant to join them. This role will be essential in providing the best in class service to global and UK based customers. You will be responsible for or
Job Source: Pertemps ScotlandArnold Clark.
Glasgow
Were currently looking for a Customer Service Executive to create an outstanding customer experience at our Hamilton RoadClick & Collect branch and help customers get excited about our products. We offer our Click &Collect Product Geniuses: £24,500 + performance-related bonus of up to £6,720 per annum Click & Collect, Colchester 33 days annual leav
Job Source: Arnold Clark.Glasgow
�? Join Our Team at Barclays Bank in Glasgow! �?
Are you passionate about delivering exceptional customer service?
Do you thrive in dynamic environments where no two days are the same?
Are you in or around Glasgow?
If so, we want YOU to join our team as a Customer Care Agent!
No previous banking knowledge is needed. You can apply from retail, hospitality, travel or any customer related industry. Your integrity, communication and empathy is what Barclays is looking for.
To get you off to a great start, you'll spend the first three weeks learning about Barclays, banking and the role. Alongside formal training sessions, you'll also gain on the job experience. After this, you'll be fully immersed in the role and team at the Glasgow office.
Please find the job details below:
Role: Customer Care Agent
Location: Glasgow
Duration: 3 months
Hours/week: 35 hours per week - Rotating shift patterns between 7.30am - 8pm Monday - Friday, 9am - 4pm Saturday and Sunday
Key Responsibilities
Consistently deliver excellent client experience through various method of interaction including but not limited to telephony, chat and written communication
Demonstrates confidence when handling challenging and complex situations including digital queries and complaints, taking responsibility to investigate and resolve effectively
Help new customers set up accounts so they can move freely to invest online
Responsible in ensuring client requests are completed correctly and within agreed time scales whilst adhering to policy and procedures
Works with a range of internal stakeholders, support functions and third parties to resolve client queries
Responsible for gathering information and facts in order to make key decisions and judgements with an analytical approach
Champions continuous improvements, brings forward suggestions, shares best practice and participates fully in team meetings
Ensures that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards
Identify and report recurring customer issues to management for process improvement.
Collaborate with other team members to maintain a high standard of customer service.
Stay updated on product knowledge, industry trends, and company updates to better assist customers.
Essential Skills/Basic Qualifications
A strong and empathic communicator able to offer customers a seamless service
Organised and able manage your customer diary at the same time as dealing with busy periods of walk-in customers
Able to use Microsoft Office tools to a high standard
A real team player
Your Benefits
As a contract employee of Randstad Sourceright, you'll receive a wide range of financial and personal benefits. There's enrolment in a pension plan (after 12 weeks on assignment) and holiday pay (after eight weeks on assignment). You can discuss any special holiday requests, for weddings, graduations or other significant occasions during this initial period with your team leader. You'll also get 24/7 access to an Employee Assistance Programme , designed to help you deal with any problems that could be affecting your home or work life. Plus, there's discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants .
If you are interested please call on and ask for Meghana or apply now!!
Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
Customer service representative jobs in Glasgow
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