Senior Information Technology Support Engineer
London Area, United Kingdom
Your new company
Established in 1974, the College is an inspected boarding/day school, with a reputation for quality and academic excellence. With an expanding course portfolio and growing student body we now require an enthusiastic, hard-working and experienced Senior IT Support Engineer to join the College IT team.
You will support the IT Manager in ensuring the highest professional service standards are provided in the College in relation to all aspects IT support to both students and staff and across all of its further and higher education provision.
The Job
Deploy, configure, secure, monitor and migrate Linux servers and services
Configure, support and monitor the network
Support Windows servers, including MSSQL, IIS and AD services
Support the Microsoft Office suite, Microsoft Teams and Office 365 Platform
Support for Google Classroom and Adobe Creative Suite
AD SAML SSO integration and deployment
Install and configure Windows and Mac computer systems, network equipment, printers and scanners
Diagnose hardware/software faults and solve technical problems either on the phone, using remote support software or face to face
Ensure security updates are applied.
Monitor and maintain computer systems and networks
Set up new users’ accounts and profiles, ensuring that they know how to log in and deal with password issues, inducting new staff and student users, as part of the on-boarding process
Maintain records of software licenses
Manage stocks of equipment, consumables and other supplies
Identify internal training requirements
Troubleshoot email delivery issues and work with service providers
Plan and undertake scheduled maintenance upgrades
Account administration for students and staff on all platforms
Solving access problems
Support students and staff with their own devices on site
Maintain and troubleshoot classroom Audio Visual equipment
Basic repairs and replacing parts on PCs and laptops: for example, power supplies/ batteries, fans, hard drives, RAM, etc.
Obtaining replacement or specialist components, fixtures or fittings
Deal with specialist consultants and developers as needed
Any other ad hoc duties the role may reasonably require
Person Specification
We are looking for a technically minded candidate with 5+ years of experience in 2nd/3rd line IT and network support and systems administration, who has ideally attained a HE qualification in Computer Science or a technical field such as Engineering or Physics, or relevant industry experience, and has good verbal and written communication skills.
Required Skills and Experience of:
Linux system administration preferably on Debian/Ubuntu: installing, securing, configuring and troubleshooting servers and services. Basic scripting skills (e.g. Bash) are expected.
Configuring, securing, monitoring and supporting the network, dealing with connectivity issues.
Computer hardware and software; PCs, laptops, servers, printers, scanners, mobile devices, networking equipment, Wi-Fi, structured cabling, projection and AV equipment, IP telephony, Windows and Mac-OS
MySQL/MariaDB/MSSQL database maintenance: creating, dumping and restoring databases, using SQL to query and update data
MS Office including Office 365
AD Administration on Windows Server in a hybrid Azure environment
PowerShell scripting for AD, Office 365 and Exchange Online administration
Awareness of IT security standards and practice
Single Sign on (SSO) e.g. SAML integration on Azure AD/Entra
Desirable Skills and Experience of:
Managing mobile device management (MDM) for devices such as IPads
Moodle platform upgrades, support and PHP tweaking
Raspberry PI devices
SMTP relay smart hosts
Python scripting
Web proxies such as Squid.
Familiarity with SIP would be an advantage.
Basic web skills (CSS) and graphics manipulation is an advantage.
IP CCTV systems
Server firmware and BIOS upgrades
LDAP and Shibboleth authentication services, with Apache Tomcat running on Java
The candidate will demonstrate good communication skills and be able to interact with both technical and non-technical users.
Dedicated to the delivery of excellent customer service, the role holder will have a flexible approach to work and the ability to problem solve
Work well under pressure with a logical approach to tasks
Close attention to detail with an ability to see the bigger picture
Excellent interpersonal skills and the ability to work in a team environment
A proactive approach and the ability to be self-managing and innovative
Excellent listening and questioning skills, combined with the ability to interact confidently with internal clients to establish what the problem is and explain the solution
Good time management skills
Flexibility with out of hours work is essential. The ideal candidate will have experience gained within a similar position and be self-motivated with a friendly and helpful personality and have good verbal and communication skills. Responsible to the IT Manager, working hours are normally Monday to Friday 8.30am to 5.30pm with occasional evening or Saturday shifts to conduct student inductions.