Administrator
Dudley
Your new company You will be working with an exciting and growing organisation in Dudley who have a new position available for an Administrator to join them. This will be working with a small and friendly team, where you will support the business with a variety of duties that will be critical to the services that they provide. Your new role This is a full-time position based in their Dudley office, working five days out of seven, with at least one of the days being on a weekend. The role will report to the management team and will be key in assisting officers and planners with core functions for the organisation, along with providing efficient administrative duties. Key tasks will include:
Answering incoming calls, checking messages on emails/media and forwarding accordingly
Providing customer service to service users in person and on the phone
Communicate with service users to request /receive information where relevant and log accordingly
Support users through their journey with the organisation
Update the CRM system
Support service users with internal systems
Guide users with required administration
Collect documents as required
Populate and maintain accurate documents
Supervise housekeeping of the premises
What you'll need to succeed This role will suit someone who is happy to learn, helpful, friendly and has a passion for supporting people, as well as patience and understanding. Being confident in dealing with queries, good communication both verbal and written, as well as being adaptable will be important for this role. You will thrive in a small team where you can be flexible with your duties depending on business needs. GCSE education will be required and administration experience will be ideal. This role will include one day a week working on a weekend day so you must be able to commit to this. What you'll get in return You will be working with supportive and friendly colleagues, who will train and develop you in this role, being in a people-orientated team with a nice office and facilities. This is a growing business and there could be an opportunity to develop your career here. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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