ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Investigo
Portsmouth
Our client, a public sector body is looking for an IT Support Analyst to join on an initial 6 month contract bases. The IT Support Analyst works within the IT Service Desk function providing IT Support for all departments within our client, to assist with and resolve IT faults and incidents as quickly as possible. The IT Support Analyst will provi
Job Source: InvestigoInvestigo
Southampton
Our client, a public sector body is looking for an IT Support Analyst to join on an initial 6 month contract bases. The IT Support Analyst works within the IT Service Desk function providing IT Support for all departments within our client, to assist with and resolve IT faults and incidents as quickly as possible. The IT Support Analyst will provi
Job Source: InvestigoHarnham - Data & Analytics Recruitment
Southampton
CUSTOMER ANALYST UP TO £50,000 + BENEFITS LONDON This leading retailer is looking for their next Customer Analyst to work across within a large data team of all disciplines. As a Customer Analyst you will be making sure that this company retains it's prestigiousness from both new and existing customers, whilst ensuring the brand stands out from it
Job Source: Harnham - Data & Analytics RecruitmentKelly Services
Southampton
Data Support Analyst, Fawley, Southampton, Salary Range 37,000. - 40,400 paAre you an experienced Data Support Analyst with a background in engineering? Our client is seeking a dynamic individual to join their team! As a Data Support Analyst, you'll be the go-to expert for troubleshooting, configuration management, and health monitoring, ensuring
Job Source: Kelly ServicesHays Specialist Recruitment Limited
Southampton
Your new company With a clear future-forward vision, my client strives to inspire you to achieve more than you ever thought possible. Their knowledgeable teams are dedicated to delivering the best possible solutions to help your business thrive, no matter what challenges you face. They believe in reducing complexity, modernising the workplace, and
Job Source: Hays Specialist Recruitment LimitedNET Recruit
Eastleigh
Your Company: An excellent opportunity has become available within a successful and progressive technology and IT business located in the Greater Southampton area for an Application Support Analyst to join their growing team. This role is vital in ensuring the company provide a seamless service to their customers, which is one of their highest pri
Job Source: NET RecruitDynamite Recruitment Solutions Ltd
Southampton
Customer Support Administrator Salary: £22000- £25000 starting salary with an opportunity for this to increase Plus, fantastic benefits like no other organisation and include. Private Medical Insurance (after successful completion of probation) Company pension Team Bonus Scheme Onsite Café Great training and progression opportunities Friend
Job Source: Dynamite Recruitment Solutions LtdHartley Resourcing
Southampton
We are recruiting for a fantastic opportunity to join a brilliant small business as a Customer Support Adminstration where you will be supporting the Customer Service team taking on various responsibilities, from talking to customers via telephone and email, maintaining good relationships with the customers, and dealing with any queries, escalatin
Job Source: Hartley ResourcingSouthampton
Customer Support Analyst Location: Southampton Hours of work: full time Shifts are 4 days on/4 days off covering Monday to Sunday current shift patterns are 7am until 7pm and 9am until 9pm.Dynamite recruitment is currently working in partnership with a very well-established business who are based in the Southampton area.Due to changes within the business our client is looking to expand a specialist team and requires a customer support analyst immediately.As a Customer Support Analyst you will be responsible for reporting to the / depth investigations carried. Your key duties would include the following: To troubleshoot and resolve complex issues and escalations
Acting as a first point of contact for customer calls
Use the internal system to log and update calls
To support with software related issues
Providing regular updates when required to relevant parties- both internally and to customers
Acting as an escalation point to resolve and troubleshoot complex issues
Documenting all aspects of the work using the internal system
Collaborate with 3rd party supplier
To provide support to customers from start to completion
Be able to take ownership of a task to see it through to completion and to exceed expectations whenever possible.
Support with the roll out of new software/hardware releases
As a Customer Support Analyst you will have / be 2 years + in technical helpdesk support role.
To be self-motivated and a contributing member of the team
Be able to manage/prioritize their own workload so tasks can be completed to a customer’s satisfaction and meet Service Level Agreements where necessary.
Good time management.
Ability to work under pressure.
NVQ1/GCSEs and above (or equivalent) in key competencies
Excellent Customer Service Skills
A good understanding of IT based systems
Ability to work in a pressurized environment
Problem analysis/problem solving
Must be able to communicate effectively with all levels of users.
Great problem-solving skills and a desire to achieve
High level of knowledge and understanding of Windows Operating Systems
To be considered please submit your CV asap
customer support analyst jobs in Southampton
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.