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Signature Recruitment
Clevedon
Signature are delighted to be partnering exclusively with a successful, well-known Somerset based FMCG business in the hunt for a Customer Service Advisor. They are looking for someone to work on a temporary basis. Youd be joining a small team, so its important you share the companys values -theyre a very friendly bunch and looking for someone simi
Job Source: Signature RecruitmentSequence HQ
Cardiff
Job Description Salary - £22,500 per annum Location – Ty Croes Cwrlwys Valegate Retail Park, Cardiff. Days & Hours – Mon – Fri, 8:30am – 5:00pm (1 hour lunch) Employment Type – Full-time, permanent We’re looking for a highly motivated Customer Service Advisor to complement our fantastic team in our Lettings Support Centre in Culve
Job Source: Sequence HQMaximus UK
Cardiff
The Customer Service Advisor is required to provide an exceptional level of service to our service users working with a variety of well-known and smaller organisation from charity, third sector and government sectors.You will be required to:• Understand, support and advise customers requiring a wide range of information, advice and guidance.• To pr
Job Source: Maximus UKwild recruitment
Cardiff
Do you have a passion for customer service and believe you can provide an excellent experience?Someone who has a great attention to detail and enjoys being organised? If so, look no further. Our client that is the leader within their field and are looking for individuals with customer service experience that will provide support to their Business E
Job Source: wild recruitmentYolk Recruitment Ltd
Cardiff
Customer Service Advisor A leading insurance company based in the centre are Cardiff are ranked highly within the UK and looking for a Customer Service Advisor to join their team. They are insurance specialists and are one of the UK's most trusted insurance providers who have won market leading awards. You will work within a busy and energetic te
Job Source: Yolk Recruitment LtdEE
Penarth
Where: Cardiff Full time: Permanent Salary: £23,504 rising to £24,064 at 9 months in role, plus incentives Hourly Rate: £12.05 Shift: 12hrs Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE Why not use your skil
Job Source: EEEE
Dinas Powys
Where: Cardiff Full time: Permanent Salary: £23,504 rising to £24,064 at 9 months in role, plus incentives Hourly Rate: £12.05 Shift: 12hrs Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE Why not use your skil
Job Source: EEyolk recruitment
Cardiff
Customer Service Advisor A leading insurance company based in the centre are Cardiff are ranked highly within the UK and looking for a Customer Service Advisor to join their team. They are insurance specialists and are one of the UK's most trusted insurance providers who have won market leading awards. You will work within a busy and energetic tea
Job Source: yolk recruitmentCardiff
The Customer Service Advisor is required to provide an exceptional level of service to our service users working with a variety of well-known and smaller organisation from charity, third sector and government sectors.You will be required to:
Understand, support and advise customers requiring a wide range of information, advice and guidance.
To provide a telephone and multi-channel support service with integrity, professionalism and adhering to all relevant process, procedures, and legislation.
Comply with the expectations of customers.
Ensure they are consistently achieving or exceeding Service Level Agreements (SLA’s).
Provision of multi-channel information services.
Provision of accurate, meaningful, and consistent information to support to our customers.
Listen patiently, empathise with the caller’s situation and convey a genuine desire to help
and support.
Maintain the Customer Records Management (CRM) system through accurate data input and record keeping, constantly keeping data integrity as a core priority.
Work with colleagues to ensure the highest level of customer satisfaction.
Ensure continuous service improvement, initiating, and responding to change in a positive manner.
To undertake effective research on a range of topics to fit with deadlines.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
Proven experience of delivering a service which provided a supporting role;
Working as part of a team;
Providing telephone, online, email and live chat information;
Researching, collecting and recording data evidence;
IT literate with full working knowledge of MS Office Suite and use of windows-based databases;
Planning and co-ordinating own workload;
Excellent communication and interpersonal skills;
Strong decision-making abilities;
Ability to empathise with people at all levels;
Ability to manage and resolve complaints;
Emotional resilience.
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your?Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Customer Service Advisor jobs in Cardiff
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