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Pontoon Solutions
Chester, England, United Kingdom
Service Desk Analyst Chester 12 months contract Rate from £200 per day via Umbrella Company Pontoon is an employment consultancy, we put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender
Job Source: Pontoon SolutionsTata Consultancy Services
Warrington, England, United Kingdom
Role: Service Desk Analyst Job Type: Permanent Location: Warrington, United Kingdom Join us as a Service Desk Analyst - this is a great opportunity to grow your experience in a fast-growing global IT company. Careers at TCS: It means more TCS is a purpose-led transformation company, built on belief. We don’t just help businesses to transform
Job Source: Tata Consultancy ServicesGinger Science, Innovation & Technology
Warrington, England, United Kingdom
Cloud Technician Warrington £35,000 - £45,000 Join this team as a Cloud Technician and take on the critical task of managing and maintaining an expansive cloud systems, utilizing leading technologies such as Azure and VMWare. In this role, you will be at the forefront of documentation, administration, and system management for a dynamic suite of s
Job Source: Ginger Science, Innovation & TechnologyMatched
Warrington, England, United Kingdom
IT Manager Role - Manage internal IT and IT team Location - hybrid Warrington Office (minimum 1 day per week) Must be North West UK Based Salary - £55k - £65k + benefits Do you have experience managing internal IT Infrastructure? Are you a dedicated leader who enjoys supporting your teams' development? Do you want to play a critical role in cha
Job Source: MatchedApplause IT Recruitment
Deeside, WALES, United Kingdom
IT Manager – Global Manufacturing Company – Microsoft, Networking, IT Stock Management £50,000 - £60,000/Deeside Applause IT are looking for an IT Manager to join a global manufacturing company who are in the process of building their first office in the UK. This role is to be the first UK hire, where the remainder of the team will be built aroun
Job Source: Applause IT RecruitmentAmey
Liverpool
Company description: Who is Amey? We are at the heart of modern Britain , helping the economy to grow by designing, maintaining and transforming the nation’s strategic assets. Our 11,000 people are behind the critical services the country relies on every day. Our unique engineering and operations experience, together with data driven insight
Job Source: AmeyOmega
Deeside, WALES, United Kingdom
Position: Senior Technical Analyst (Infrastructure Services) Location: Deeside (On-site) Job Type: Permanent My client, a global leader in the aerospace industry are on the hunt for a Senior Technical Analyst Role and Responsibilities – In this role, you will have the technical ability to participate and/or oversee a variety of analytical and te
Job Source: OmegaSpectrum IT Recruitment
Warrington, England, United Kingdom
Desktop Support Engineer Up to £35,000 Warrington We have a new opportunity for an experienced Desktop / IT Support Engineer to join a large & successful engineering company to provide user support to around 3000 users based in the UK. Working within an established team of 8 support engineers, your role will be broad and varied, from analysing and
Job Source: Spectrum IT Recruitmentliverpool, england, United Kingdom
IT Service Desk Manager
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Salary - £50,000 per annum plus Bonus
Location – Liverpool (Hybrid working)
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EA First are currently working with a global FTSE 100 client who are looking for their next service desk leader following a retirement within the team. This vacancy has opened up a great opportunity for a current Service Desk Manager to expand their management skillset within a multi-billion pound, globally recognised manufacturing setting.
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✍ About the Role ✍
We are on the lookout for an experienced, people-first manager to take the lead on an exciting service desk team that are integral to the function of internal operations.
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With complete oversight of the onsite UK & remote Ireland teams, this is a brilliant opportunity for someone who is looking to propel their career by taking on a rapidly expanding function that has ambitious growth plans over the next year.
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The team itself is responsible for the consistent application of the Incident Management, Request Management, and Service Desk processes & procedures. However, this role is suited to someone that is passionate about staff development, refining their own leadership skills and running the day-to-day coaching of direct reports.
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This role is sitting in a truly well-knit team that support each other in a mature and modern way; rejecting traditional manager/team member dynamics in a genuinely honest, feedback-driven environment.
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Key Responsibilities
Lead day-to-day activities for Incident Management, Request Management and Service Desk processes within region and ensure reference / help documentation is available to support these activities.
Collaborate with the Service Operations Manager and the Global IS function leads to ensure teams are working within the agreed Service Level Agreements (SLAs)
Complete relevant training on the execution of all in scope processes and procedures.
Co-ordination of Major Incident issues for your region
When assigned, deliver project work, to defined timelines and budget
Complete tasks on handover and implementation of new Service Excellence ways of working from GIS Transformation into day-to-day operations
Travel across multiple sites will be required regularly for this role, including occasional overnight stays
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Requirements
ESSENTIAL: Experience in a Service Management role or end-user support role in a fast paced environment
ESSENTIAL: Practical knowledge of IT Service Management systems and processes, and the associated frameworks, e.g. ITIL or similar
ESSENTIAL: Technical knowledge of client and server OSs (Windows 10, Windows Server 2012, 2016, 2019) and Office applications (2013, 2016, 2019, O365)
ESSENTIAL: Experience with service performance measurement and reporting
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DESIRABLE: Current or previous experience in a manufacturing or industrial setting
DESIRABLE: Experience of working at a local, regional, and global level,
DESIRABLE: IT Operating Model change experience
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If you are interested in learning more, please apply to this advert or send your CV directly to [email protected]
IT Service Desk Manager jobs in liverpool, england, United Kingdom
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