ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Smart City Recruiters Ltd
Edwalton
Streetworks Co-Ordinator Location: Edwalton, Nottingham (On Site Position) Salary: £26,000 - £28,000 – Dependent on experience Smart City Recruiters Ltd are one of the largest Telecommunications Contractor based in the UK, predominantly working on the Openreach network, our client are a fast growing company and are looking for experienced persons t
Job Source: Smart City Recruiters LtdThe Staffing Network Limited
Nuneaton
Working within a busy site for a National organisation based in over 40 locations This role requires a well organised administrator with excellent written and verbal communication skills alongside the ability to prioritise a busy workload.in order to assist in supporting management and engineers throughout various projects Duties are varied to incl
Job Source: The Staffing Network LimitedOakleaf Recruitment
Aylestone
For this particular role we can only consider candidates who have the right to live and work in the UK. Please ensure you have the right to live and work in the UK before applying. Job title: Hospital Activities Co-ordinator Location: Sturdee Community Hospital, 58-62 Runcorn Road, Leicester, LE2 9FS Rate Of Pay: £11.50 Shift Patterns: Full tim
Job Source: Oakleaf RecruitmentStaffbase Recruitment
Bedworth
Our client is a very successful facilities maintenance provider and Staffbase have been appointed to recruit for the position of Service Coordinator. This is a temporary contract position approx 6 months but with a possibility to become permanent. Candidates for the Service Coordinator role should ideally have previous service coordinator or proj
Job Source: Staffbase RecruitmentInizio
Leicester
Administration Co-ordinator Leicester £22,000-£24,000 plus benefits We are currently recruiting for an Administration Co-ordinator to work on behalf of our clients based in the Leicester area. The administration coordinator would be working directly for the HR Manager and will involve all areas of HR, Facilities and general administration, you will
Job Source: InizioStaffbase Recruitment
Bedworth
Our client is a very successful facilities maintenance provider and Staffbase have been appointed to recruit for the position of Service Coordinator. This is a temporary contract position approx 6 months but with a possibility to become permanent. Candidates for the Service Coordinator role should ideally have previous service coordinator or projec
Job Source: Staffbase RecruitmentSF Recruitment
Nuneaton
SF Recruitment are working with a business based in Nuneaton who is recruiting for a Marketing Coordinator to join the team Hybrid - 2 days office £25,000 - 28,000 + Private Healthcare + Profit Share + 7.5% Pension As part of the marketing team, the role will include: - Planning, co-ordination & execution of exhibitions, events and meetings - PR ex
Job Source: SF RecruitmentBarratt Developments PLC
Markfield
What you'll be doing? Reporting to the Sales and Installations Manager to Develop and deliver marketing plans and highly engaging content across a wide digital and offline channels. Support Sales team and deliver high standards of customer service to BD Living customers. You will be responsible for: Support the development of divisional marketing
Job Source: Barratt Developments PLCLeicester
Location: Remote (with occasional travel to our Hinckley head office)
Salary: £25,000-£30,000 depending on experience (+£5k OTE*)
About Yopa
At Yopa, we believe in transforming the real estate experience for homeowners. As an innovative and customer-centric company, we are seeking a dynamic and detail-oriented individual to join our team as a Resource Planning Co-Ordinator . If you are passionate about optimizing call center operations, implementing efficient resource planning solutions, and driving continuous improvement, then this role is perfect for you!
Core Focus Areas
Planning/Scheduling
Implement and manage operational planning solutions for a 60 FTE call center to meet customer demand and achieve SLAs.
Evaluate and optimize working schedules across contact center teams, including employee rotas and holiday schedules.
Embed solutions to enhance resource productivity and identify opportunities for improvement.
Maintain and refine forecast models for short to medium-term capacity planning (0-6 months).
Prepare, analyze, and present data in meaningful presentation packs for Senior Management visibility.
Dialler Management
Strategically plan and optimize outbound campaigns to maximize contact rates and campaign effectiveness.
Analyze performance metrics related to dialler operations, ensuring adherence to targets and KPIs.
Implement and oversee dialler technologies, evaluating and adopting new tools for efficiency.
Proactively identify areas for improvement, implementing continuous improvement initiatives.
Ensure strict adherence to regulatory requirements and compliance standards in outbound communications.
Real-time Analysis
Optimize call center resource and availability to align with call profiles or workload demands.
Review real-time activity to minimize call queues and prevent call abandonments.
Utilize workforce management tools to unlock the full potential of supported operations.
Conduct trend analysis of operational performance, providing recommendations to enhance service levels.
Manage operational staff for maximum productivity through real-time monitoring and effective rescheduling.
Compile regular and ad hoc Management Information (MI) requests, prioritizing data accuracy and quality commentary.
Speech Analytics
Conduct thorough analysis of speech analytics data to extract valuable insights related to customer interactions and agent performance.
Monitor and evaluate speech analytics performance, ensuring effective capture and analysis of relevant data.
Provide actionable insights and recommendations to improve call center processes and enhance customer experience.
Manage relationships with speech analytics vendors, staying informed about updates and industry advancements.
About You
Experienced in either resource planning, outbound dialler, real-time analysis, (desirable: speech analytics within a call center environment).
Strong analytical and problem-solving skills, with proficiency in data analysis tools.
Excellent communication and presentation skills.
Knowledge of regulatory requirements and compliance standards in outbound communications.
Software experience including WFM and HRIS
Resource Planning Co-Ordinator jobs in Leicester
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.