Head of Collections
London Area, United Kingdom
A rapidly growing, profitable FinTech that continue to grow 100% year one year, whilst moving into new international markets, have an exciting opportunity for a Head of Collections. this is a critical leadership role which helps set the strategic direction whilst being hands on when needed.
Requirements:
• Lead and manage the large Collections and Recoveries function, ensuring team members are equipped to deliver excellent customer support while collectively delivering functional objectives.
• Constantly improve team efficiency through numbers-driven performance management and incentives. Deliver operational execution activity related to debt recovery and debt sales initiatives.
• Monitor, analyse, and report on key performance indicators to track and improve overall collection performance.
• Build great relationships with existing external service providers ensuring they deliver their part in our post-default recovery effort.
The ideal candidate will have the following skillset:
• Proven experience in a collections or debt recovery role, preferably in a fast-paced scale-up.
• Excellent communication and interpersonal skills, with the ability to effectively manage relationships with both internal and external stakeholders.
• Want to change the trajectory of your career by shaping a fast-growing fintech business.
• You will be comfortable in adapting to change, embracing bold ideas, and are intellectually curious.
• Are a facts-based problem solver and have a get-things-done mentality.
• Strong use of Excel or any data analysis software.
• Successful track record of delivering against ambitious target
• Exceptional oral and written communication, listening, and presentation skills.