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Vibe Recruit Limited
Romford
Vibe Recruit's client are looking to appoint a Quality Assurance Officer on a full time, permanent contract. This role is to ensure the Quality and Compliance of the internal and external contact teams are in line with the contractual Quality requirements from Clients. Location: Romford Salary: £24,000, rising to £26,000 following probation, plus
Job Source: Vibe Recruit LimitedCCR Recruitment Group
United Kingdom
Customer Service Advisor Location: Romford Salary: £25,000 (Plus excellent bonus and benefit package) Monday - Thursday between 8:00am - 8:00pm Friday 8:00am - 6:00pm (*40 hours a week*) (some flexibility is needed) Our client is a fast-growing specialist in their field - they are currently in search for a strong Customer Service Advisor who can br
Job Source: CCR Recruitment GroupFurniture Village
Grays
We have an exciting opportunity for an Contact Centre Sales Manager to join our team based in Thurrock . You will join us on a full-time, permanent basis and in return will receive a competitive salary of £45,000 + Commision per annum .Here at Furniture Village, we have built a hugely successful retail business with a winning environment to wo
Job Source: Furniture VillageCCR Recruitment Group
United Kingdom
Call Monitoring Agent - Call Centre Location: Romford Salary: Up to £26,000 (plus excellent benefits package) Hours: Monday - Friday - 40 hour working week Our client is a fast-growing specialist in their field - they are currently in search for a strong Call Quality Assurance Officer who can bring their skills to the team and grow within the compa
Job Source: CCR Recruitment GroupSavills Management Resources
Grays
Purpose of the Role At Lakeside we aim to create a great experience for our customers, which in turn means that they stay longer and return more often to our centres. This helps our retailers flourish by increasing footfall and spend. The Security Officer is accountable to the security manager for the support and delivery of security within the sit
Job Source: Savills Management ResourcesBoots
Billericay
ABOUT THE ROLE As a Contact Lens Optician, you will be a vital part of the store team. You will support our patients and customers by offering great contact lens solutions along with professional advice and guidance. You will work closely with the Optical team in store, share your knowledge and experience, and provide the very best customer care.A
Job Source: BootsVibe Recruit
Romford, London
Customer Contact Agent £23,000 per annum rising to £25,000 following probation. Plus, uncapped commission working Monday-Friday. Do you have at least 18 months experience within the Debt Resolutions/Debt Management industry? if so, please read on. We are currently recruiting for a Customer Contact Agent to join a fast growing company within the
Job Source: Vibe RecruitBoots
Harlow
ABOUT THE ROLE As a Contact Lens Optician, you will be a vital part of the store team. You will support our patients and customers by offering great contact lens solutions along with professional advice and guidance. You will work closely with the Optical team in store, share your knowledge and experience, and provide the very best customer care.A
Job Source: BootsChelmsford, Essex, United Kingdom
£ Competitive
Contact Centre Officer
Full Time Opportunities (average of 37 hours per week), working a rotating shift pattern of 6 on 4 off (2 early's, 2 lates and 2 nights), covering a 24 hour period 7 days a week, based in Chelmsford.
The salary for this role is £24,921 to £27,351 per annum exclusive of shift and weekend working allowance, (with 20% £29,905 - £32821) , this role will still operate on a rotating shift pattern covering a 24/7 period 365 days per year..
About the role
Be the first point of contact for emergency and non-emergency contact to the police service, both from members of the public and partner agencies. Receive and critically assess all types of contacts including 999, 101 telephone calls, and other types of contacts, online or in person, maintaining high levels of customer service, manage customer expectations and meet national and organisational service level agreements and take appropriate response action.
What will you be doing?
Identify the purpose and nature of each contact by eliciting relevant and sufficient information to enable an accurate and timely assessment of appropriate means of resolution Assesses Threat, Harm and Risk and identifies the appropriate action to resolve or determine the appropriate agency, deployment grading and priority of contacts. Manages customer expectations regarding the service that can be provided by giving advice and taking appropriate action. Maintains accurate records of relevant information using appropriate systems to ensure an audit trail and to measure and improve performance.
What qualifications and experience do you need?
GCSE in English at grade C or above, or equivalent qualification.
Previous experience of working within a call centre or customer service environment would be beneficial.
Excellent verbal and written communications skills are essential in order to communicate with those contacting the police, deal assertively and courteously with all enquires whilst managing expectations.
The ability to learn and use a variety of computer based systems as the post holder will be required to become proficient in the use of Essex Police systems including command and control, crime recording & intelligence, as well as national police databases. Ability to work flexibly on a shift pattern that covers working 24 hours a day, all year round. To be able to work effectively as part of a team without supervision
A notice will be posted a week prior to any closing dates in the future.
All of our posts require a level of vetting and security clearance. During the recruitment process you will be sent vetting information forms to complete.
Essex Police welcomes applications regardless of age, disability, marital status (including civil partnerships), pregnancy or maternity, race, religion or belief, sexual orientation, transgender, sex (or gender), employment status.
Please let us know if you require extra support at any stage of the application process, or for further information regarding this position, please email us at [email protected] stating 'Application Support and Adjustments' in the title of your email. Alternatively, you can call us on 01245 452833.
Where appropriate we will make adjustments to the selection process, working arrangements and/or the working environment provided it is reasonable in all the circumstances to do so.
This post is open to British Citizens, members of the EC or other states in the European Economic Area. If you are a Commonwealth citizen or a foreign national, you must be a resident in the UK free of restrictions and with indefinite leave to remain in the UK. All applications must have lived in the UK continuously for the past three years.
For full job details, please view: Competency Framework (ecis.police.uk)
Essex Police is an equal opportunities employer. Communications may be recorded for monitoring purposes.
Email Alert for Contact Centre Officer jobs in Chelmsford, Essex, United Kingdom
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