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Yoh Solutions Ltd
Birmingham
Hardware Team Lead Birmingham Highly Competitive + Private Health Care and additional benefits Are you ready to be involved in transforming the EV industry? We are working with an innovative company who is dedicated to overcoming the challenges hindering charging infrastructure expansion. With their groundbreaking technology, theyre poised to trans
Job Source: Yoh Solutions LtdBurman Recruitment
Birmingham
Assessments Team Lead ?? Full Time; 3-6 Month FTC ?? Salary: Competitive �? Working Arrangements: Hybrid ?? Location: West Midlands I am currently recruiting for an Assessments Team Lead for my HE client based in the West Midlands. The post holder will report directly to the Assistant Registrar and will be responsible for coordinating assessment ti
Job Source: Burman RecruitmentAmazon
Redditch
Our Reliability Maintenance Engineering (RME) team is central to Amazon's commitment to innovation. As Amazon evolves and adapts, this team makes sure that the tools and technologies we use do as well. As a Senior RME Technician, you'll help us stay one step ahead, adopting the latest technologies and identifying new and efficient ways of working.
Job Source: AmazonDCS Technology
west midlands, england, United Kingdom
My Client is a Fintech organisation with 3 decades of experience building innovative whitelable payment solutions for house hold names who are looking to bring on an experienced Chapter lead to fit into their exisiting teams. £70,00, Hybrid working in Westmidlands commutable from Hereford , Chelthenam, Gloucester and Worcester. As the Chapter Lea
Job Source: DCS TechnologyKate & Co
Coventry
The KC Group have partnered with a finance organisation to based In the Coventry area who are recruiting for an Administrative Team Leader due to further growth. As an Administrative Team Leader, you will be responsible for leading and overseeing administrative support, maintaining existing business with current clients, grow business relationships
Job Source: Kate & CoYoh
Birmingham
Hardware Team Lead Birmingham Highly Competitive + Private Health Care and additional benefits Are you ready to be involved in transforming the EV industry? We are working with an innovative company who is dedicated to overcoming the challenges hindering charging infrastructure expansion. With their groundbreaking technology, they’re poised to
Job Source: YohYoh, A Day & Zimmermann Company
Birmingham
Hardware Team Lead Birmingham Highly Competitive + Private Health Care and additional benefits Are you ready to be involved in transforming the EV industry? We are working with an innovative company who is dedicated to overcoming the challenges hindering charging infrastructure expansion. With their groundbreaking technology, they’re poised to tran
Job Source: Yoh, A Day & Zimmermann CompanyCoalesce Management Consulting
warwickshire, england, United Kingdom
Coalesce Management Consultancy (CMC) have a consulting assignment available for a Test Lead to work on a project we have in the Warwick working on cutting edge Automotive and EV technology. This requirement is expected to fall outside IR35. This is onsite in Warwick due to the nature of the work. In order to meet the requires of the Test Lead po
Job Source: Coalesce Management Consultingbirmingham, england, United Kingdom
Contact Centre Experience is a MUST
Location: Birmingham -Office Based
Role Title: Team Leader
Working Hours: Business hours for this role are between 7am and 12am, Monday to Sunday
Job description
You’ll be responsible for leading the performance of a team of customer service agents. We will provide the industry leading training and environment that will equip you with the necessary skills, knowledge and qualitative approach to delivery, in all that you do.
All that we ask in return is that you always strive to do your best, which you immerse yourself in our client’s brand and most importantly you are always honest, open and transparent with our customers.
Key Tasks
Responsible for the ongoing coaching & development of all team members, ensuring that everyone is equipped with the necessary knowledge and tools to succeed.
Continually look to improve customer satisfaction and minimise customer dissatisfaction
Immerse and engage your team in both the vision and values of your associated Client’s brand.
healthy staff retention rates through effective management and ongoing team member development, whilst creating an environment that rewards, recognises and encourages success at every level.
Adhere to all quality procedures and associated time frames.
Maintain effective relationships with service colleagues and key stake- holders to ensure the effective delivery of services.
Maintain and develop a thorough and up-to-date working knowledge of the Clients services, including procedures, guidance and legislation to deal with enquiries
Key Competencies
Act as a mentor and coach the team
Manage the quantity and quality of the teams work
Manage all team activities
Knowledge
Minimum of one year’s relevant supervisory experience in the financial industry
Previous experience of providing the effective planning, organisation and development of a team
Experience of delivering individual/group coaching to improve professionalism and overall metrics
Motivate, develop, coach, train, induct employees to set performance standards, recognise achievement and deal with performance issues
Experience of working within a contact centre environment
About Firstsource
Firstsource is a people-centric company and a great place to work. At Firstsource, we have a professional, high performing and vibrant work force. Our values are integral to our success, and they are what differentiate us from the rest. Serving over 100 global clients – from multiple delivery centers and in various languages – we are supported by a 26,000+ global workforce in India, Philippines,USA and UK.
With more than a decade in the BPO industry, Firstsource has shown consistent year-on-year growth. We have weathered economic downturns and come out of these even stronger – thanks to our sound management and clear objectives.
Team Lead jobs in birmingham, england, United Kingdom
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