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Sanderson
Peterborough
Complaints Handler, Finance, Pensions, Investments Complaint handler required to work with our financial services client to resolve complaints fairly, promptly and efficiently. Calls will be received over the phone, email and letters - the analyst will be required to communicate promptly, politely and professionally. Engagement is via umbrella comp
Job Source: SandersonThe Recruitment Co
Peterborough
Job Title: Complaints Advisor Salary: £25,000 per annum Location: Peterborough (PE2) Start Date: May 2024 As a Complaints Advisor in the financial services industry, you will be responsible for managing and resolving customer complaints efficiently and effectively. Your primary objective will be to ensure that all customer grievances are addressed
Job Source: The Recruitment CoSellick Partnership
Peterborough
Housing Complaints Officer 6 Month Fixed Term Contract 35 hours a week One hour lunch £20.62 an hour umb Peterborough, Cambridgeshire Sellick Partnership Ltd are currently recruiting for a Customer Liaison Officer to join one of our Peterborough based clients on a 6 month fixed term contract Daily duties of the Housing Complaints Officer consists o
Job Source: Sellick PartnershipSellick Partnership
Peterborough
Housing Complaints Officer 6 Month Fixed Term Contract 35 hours a week One hour lunch £20.62 an hour umb Peterborough, Cambridgeshire Sellick Partnership Ltd are currently recruiting for a Customer Liaison Officer to join one of our Peterborough based clients on a 6 month fixed term contract Daily duties of the Housing Complaints Officer con
Job Source: Sellick PartnershipBusy Bee Recruitment
Huntingdon
Claims Handler If you have experience of working within a contact or call centre and are looking to progress into a more senior position, then this is the perfect opportunity! You will be working as part of a claims team dealing with customers who have damage to their personal properties. Working a part of a close-knit team you will support custom
Job Source: Busy Bee RecruitmentInteraction Recruitment
Huntingdon
Role: Senior Handler Location: Huntingdon Hours: Monday – Friday (phone number removed) Salary: £11.85ph + shift allowance Interaction Recruitment are recruiting for a great client in the local area. This role is based in their busy warehouses working closely with colleague
Job Source: Interaction RecruitmentTaskmaster
Warboys
Sorting Staff and Materials Handler Taskmaster Recruitment are looking for a Sorting Staff and Materials Handler to work for our client based at their site in Warboys. Duties will include: * Sorting household and commercial waste from a pick line into plastic, wood, brick, metals. * Use machinery to feed recycling waste for processing. * Inspect ma
Job Source: TaskmasterIDEX Consulting Ltd
Peterborough
"Over the past few years, we have promoted an Account Handler into a leadership role, two of our Account Executives first started out in our business as Corporate Account Handlers, and we have progressed an Apprentice to Client Executive" Words spoken by the Corporate Director of a Broker in Peterborough. Clearly a firm who love to promote from wit
Job Source: IDEX Consulting LtdPeterborough
Complaints Handler
Starting at £25,000 per year
Monday to Friday, Flexible between, 8am - 6pm
37.5 hours per week
Lynch Wood, Peterborough, PE26FY
Do you have proven customer service experience? Join Diligenta as a Complaint Handler and become an integral part of our exceptional customer service delivery. Representing our brand, you'll ensure every customer feels relieved or satisfied after their call. With multiple positions available due to our growing partnership with Phoenix, you'll enjoy flexible working hours with no evening or weekend shifts. Located at Lynch Wood, with free on-site parking and excellent transport links, we offer flexibility to suit your work-life balance. A successful complaint handler is compassionate and caring, coupled with a strong ambition for career development.
Benefits:
We offer 31 days holiday (including bank holidays)
An annual discretionary bonus scheme
A contributory company pension scheme
Excellent employee wellbeing and assistance support programmes
A range of employee discounts saving you money on anything from your weekly food shop to holidays, electrical goods, and financial services
Personal and career development opportunities to progress your aspirations within the company as well as with our global parent company, TCS (Tata Consultancy Services).
What we're looking for:
Previous customer service experience is required for our complaint handler roles. We can offer Customer Service Representative roles to those who require additional experience.
Teamwork - We believe that a great team needs great people who are passionate about helping people and providing great service as one team.
Listening and communication skills are core to what we do. You will need to be able to communicate complex matters in a simple and supportive way.
Someone who can quickly understand the customer need and place a real focus on resolving issues and queries effectively and empathetically.
Good PC skills and knowledge of Microsoft Office (e.g. word, excel) together with attention to detail are essential for these roles.
About us:
Here at Diligenta, we are proud to be the single largest provider of outsourced third-party administration services to the UK Life & Pensions market and today we service 7 clients and their 18 million customers. Our vision is to be the 'Customer Experience Partner’ for our clients and our strategy is to differentiate ourselves in the market by being a truly technology led business with the support of our parent TCS. We impact peoples’ lives every day, be it helping pay for a loved one’s funeral or providing someone with their pension funds for a happy retirement.
Join Diligenta and make an impact, start your application today.
Complaints Handler jobs in Peterborough
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