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Major Recruitment Telford
TF7, Madeley, Telford and Wrekin
I am currently recruiting for my Telford based client for a Customer Services Representative/ Administrator on a permanent basis. Salary depends on experience Hours 8.45am - 5pm Monday to Thursday and 8.45am - 4.30pm Friday 25 days holiday + bank holidays Pension Responsibilities for Customer Services Representative/ Administrator: * Dealing
Job Source: Major Recruitment TelfordReed
Bromley
Customer Service Representative Location: Bromley Job Type: Full-time Salary: Competitive Experience: Minimum 1 year We are seeking a dedicated Customer Service Representative to join a company based in the Bromley area. This role is ideal for someone with a passion for customer service and a minimum of one year’s experience in a customer-f
Job Source: ReedKane Recruitment
LL18, Rhyl, Denbighshire
To deliver first class customer service by providing information, advice guidance and support to Denbighshire residents as part of the delivery of a new council service - using the most appropriate system/method to meet their needs. Candidates must have years customer service experience You must have great admin skills with 4 years admin experien
Job Source: Kane RecruitmentNMS Recruit
Wrexham
A Customer Service Representative is required for this well established leading Financial services company based in Wrexham. Working in a small team you will: Work as part of the Customer Services Team receiving calls from our business customers with account related queries Assist collections activity on overdue accounts through outbound calling
Job Source: NMS RecruitFlair for Recruitment
Bristol
Are you an excellent communicator with strong interpersonal skills? Do you have experience delivering high quality customer service?Our client, a leading provider of Group Insurance, is looking for a Customer Service Representative to join their team. Your responsibilities: Handle incoming phone inquiries, document resolutions accurately, and ensur
Job Source: Flair for RecruitmentHales Group
SG6 1GU
Customer Service Representative Letchworth Permanent 9am – 5pm 25/26K Job Purpose Develop a culture of customer satisfaction through prompt and comprehensive handling of customer and supplier orders, enquiries, and complaints. Address customer issues via phone, email, or instant message in a fast-paced environment. Support marketing efforts, annua
Job Source: Hales GroupDiligenta
Bristol
Customer Service Representative Starting at £23,400 per year Monday-Friday, 8:30am-6pm Bristol Lake view, Bristol, BS34 8SW Here at Diligenta, we are proud to be the single largest provider of outsourced TPA services to the UK Life & Pensions market. We impact peoples’ lives every day, be it helping pay for a loved ones funeral or providing someone
Job Source: DiligentaAspire Recruitment
St Albans, Hertfordshire, South East
Permanent Job Opportunity Customer Service Representative £26,000 St Albans Based Office based role with 1 day working from home after completion of 6 weeks training 8.30am to 9.30am start to 4.30pm to 5.30pm finish with a 30 minute lunch break Central location near to public transport routes Free car parking on site Are you passionate about Custo
Job Source: Aspire RecruitmentManchester
As a customer service representative, you will be handling various extensive duties from liaising directly with UK & international clients to prospecting and generating business leads. This role involves various customer service duties as the main forefront contact for any inventory or product queries. You will be a responsive operative in managing and organising main B2B external accounts and ensuring that all clients receive the utmost attention.
Client Details
Our client is a well-established entity in the manufacturing industry, boasting a large team of dedicated professionals. Their commitment to delivering quality products and exceptional customer service has earned them a significant market share within the sector. Their reach spans across the country, Europe, America and Asia. With this, you will be tasked to service a diverse range of customers and representatives on a high-volume basis.
Description
Key duties consist of:
Manage and maintain client relationships
Identify and resolve customer issues promptly
Swiftly and precisely inputting received orders into our system
Managing phone calls and emails by addressing customer inquiries, resolving issues, and monitoring order status and delivery schedules
Upkeeping customer records and files, encompassing contact details, delivery information, and pricing
Facilitating the swift and seamless account opening for new customers, collaborating with colleagues at the head office
Engaging in outbound sales calls, such as following up on quotations and leads in coordination with the sales team
Coordinating and overseeing customer deliveries and samples
Documenting processes and procedures as we establish operational norms in the new office
Coordinate with the sales team to increase sales opportunities
Contribute to team efforts by accomplishing related results
Efficiently coordinating and documenting delivery processes, updates and stock intake levels
Monitor and analyse customer's usage of our product
Ensure high levels of customer satisfaction
Understanding in-depth products available and stock trends
Develop and implement strategies for retaining customers
Prepare reports on account status
Profile
A successful Internal Account Manager should have:
Experience in a customer service role within an industrial setting
Fluent in English (Required)
Multilingual (optional)
Strong communication and interpersonal skills
Proficient in Salesforce, CRM, Excel or others
Ability to build and maintain strong client relationships
Problem-solving skills and a customer-oriented approach
Job Offer
Basic salary of 25,500 to 28,000 DOE
Sales target bonus of approx 10% yearly increase
Opportunity to work with a leading company in the manufacturing industry
An inclusive and supportive company culture
Extensive onboarding and platform system training
Potential for growth and professional development
Numerous professional opportunities into cross-sales or other departments
Salary increase upon yearly review
Flexible working patterns
Mon-Fri 40hr working week
Email Alert for Customer service representative jobs in Manchester
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