Account Manager (energy / utilities)
Glasgow
Our client, a UK-wide Business Energy Consultancy and Procurement Specialist, are seeking Customer Support Executives to support the growth of their business. As a Customer Operations Executive, you'll contribute to the support of a portfolio of B2B clients in the Energy and Water sectors . Your responsibilities will include validating invoices, addressing queries, facilitating contract transfers, and promptly handling complaints to ensure a smooth end-to-end customer experience. Are you enthusiastic about delivering outstanding customer service, possess keen attention to detail, adept at resolving queries, and have a flexible approach to work? If so, apply today!
Key responsibilities:
Delivery of Bureau Services - invoice validation, queries, contract transfers and portfolio management.
Liaise with the Team Manager and Account Managers to resolve any client queries quickly
Manage client complaints/queries ensuring query resolution procedure is followed
Manage the acceptance process and support successful registration of supplies
Prepare templated monthly, quarterly, and annual reporting as per the agreed workplan
Skills and experience required:
Degree level education or equivalent industry experience
Experience of inputting data and using databases on a day-to-day basis
Solid analytical skills to absorb complex data around energy tariffs & legislative requirements
Good administration skills and attention to detail
Competent in Excel (intermediate to advanced level) and competent in MS Word and Outlook
Ref: AK-14758
Role: Customer Support Executive (energy / utilities)
Location: Hybrid - Cumbernauld, Glasgow
Salary: £24k plus bonus
Benefits: Private healthcare + pension + flex working + investment in personal and professional development.