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Nobul Resourcing Solutions
Tower Hamlets, Greater London
Spotlight are looking for an engaging and passionate Customer Success Manager to join them on a temporary basis. You will be the voice for Casting Agents to ensure casting agents are getting the best experience/usage out of the Spotlight Platform. Key responsibilities * To champion the use of Spotlight by casting directors and agents * Primary
Job Source: Nobul Resourcing SolutionsHudson Clarke Associates
London
Customer Success Manager - Enterprise Accounts - £65,000 + 10% bonus + exceptional benefits including private healthcare. Hybrid role Company An exciting opportunity has arisen for a Customer Success Manager with 5 + years of account management experience with large global accounts. You will be joining an established and growing tech company who ar
Job Source: Hudson Clarke AssociatesNOBUL RESOURCING SOLUTIONS LIMITED
London
Spotlight are looking for an engaging and passionate Customer Success Manager to join them on a temporary basis. You will be the voice for Casting Agents to ensure casting agents are getting the best experience/usage out of the Spotlight Platform. Key responsibilities To champion the use of Spotlight by casting directors and agents Primary function
Job Source: NOBUL RESOURCING SOLUTIONS LIMITEDZipcube
London, England, United Kingdom
Company Overview Zipcube is a leading platform for booking office, meeting, and event spaces, endorsed by major companies like Google and Uber. We aim to be the global leader in space booking, akin to Airbnb and Booking.com. Customer Support Role We're looking for passionate customer support professionals to help build lasting client relationships
Job Source: ZipcubeOrg3D
united kingdom
Customer Success Manager - Remote - UK & Ireland Join one of the fastest growing companies in the legal tech space!We're looking for a strategic customer success manager to join an AI powered legal tech startup.The role:Work with up to 25, key mid-market and enterprise accounts.Track customer outcomes with regular client meetings.Drive QBR's, focus
Job Source: Org3DTechNET IT Recruitment Ltd
Rickmansworth, England, United Kingdom
Customer Success Manager Hybrid | (3 Days in Office) Locations/Salary Rickmansworth, UK/UP TO £70,000 DOE Chicago, USA | St Louis, Missouri, USA/UP TO $115,000 DOE A Customer Success Manager is required to join an award-winning dynamic workplace technology company that provides comprehensive platforms designed to deliver actionable workplace insi
Job Source: TechNET IT Recruitment LtdWUNDERTALENT
London Area, United Kingdom
Location: London (3 days in the office, 2 days remote) Salary: £55k plus £5k bonus plus Equity Role Overview: Our client which is a leading Ecommerce software powerhouse is seeking an Enterprise Customer Success Manager to partner with their clients in the UK, ensuring their long-term success. The role involves developing strong relationships w
Job Source: WUNDERTALENTDoceree
London Area, United Kingdom
Doceree is the leading Global network for HCP-only programmatic messaging , reshaping how pharmaceutical brands and healthcare agencies connect with physicians. Our Award-winning platform offers unprecedented end-to-end targeting and engagement solutions, driven by cutting-edge AI-enabled proprietary technology. We are a Series B start-up ba
Job Source: DocereeEngland, United Kingdom
As a family-owned business our people are central to our success, and following years of organic, consecutive growth, we’re looking for people who share our core values of sustainability, trust, collaboration, and innovation to drive us forwards.
Software never stays the same and neither do we. We want our people to be part of a progressive organisation, encouraged to embrace change and new ideas to shape our future development. Your input is vital, which is why we’re committed to personalised learning paths for every employee to help you, and us, grow.
Our goal is to make the world of work easier as a leader in the HR, payroll, finance, and integration solutions software and services industry. We’re proud to design and develop some of the best business solutions like iTrent and People First to support our customers’ people-related challenges across every vertical.
Looking for the place where you can belong? Join MHR and help us shape the world of work.
The Customer Success function drives customer engagement, reinforcing education, and develop overall customer satisfaction. It will require close working relationships with The Account Management and New Business functions including Account Directors at our Enterprise Level to increase the overall engagement levels of customers as well as driving additional revenue through new and existing customer bases.
Reporting into the Head of Customer Success.
Duties and Responsibilities:
To Manage key, strategic customers resolving issues promptly and ensuring they have a good MHR experience
To Line Manage the Customer Success Team, ensuring that key performance is measured, managed and MHR provide an exceptional level of service to their customers
To ensure customer success plans are in place for all strategic and identified customers and the team are actively working with customers to drive these forward
To work with key strategic accounts driving retention, improving relationships, and managing risk
Ensure that Account Directors and CRM’s receive strategic account support to enable customers to identify and use the software and services effectively
To be a champion for change and actively promote the “One Portfolio” programme
To identify accounts where additional revenue can be generated through understanding of the customers challenges and providing interventions in conjunction with the Account Director/CRM
To work with the Account Directors and Customer Relationship Managers where there is an opportunity for migrating the customer to People First to enable successful migration as part of the customer plans
To increase the number of referenceable customers working with The Account Managers and teams to improve this ratio
To increase customer adoption and take up of new modules and services
To support the roll out of new functionality and improvements with the account base, providing success interventions through the team
Support the Customer Success Team on product specific demonstrations ensuring that these are delivered professionally and to requirements
To manage revenue and customer satisfaction targets in line with company expectations
To support the Head of Customer Success with the development of a Customer Education Programme to proactively help with an increased self-service approach and reduce the volume of customer queries
To drive adoption of key MHR programmes including MHR Assist, customer education programmes and other business initiatives
To work with MHR Marketing to ensure customers are fully aware of the full range of MHR products and services through specific initiatives and events
Skills:
Customer Service
Sales and building relationships
Management skills
Communication skills
Organisation and Project Management
Benefits to support you personally and professionally
Alongside the opportunity to work with an incredible team and express your individuality, we offer a range of personalised benefits including:
Access to over 60 internal training courses, professional qualifications, and cross-departmental mentoring and coaching programs
24/7 access to a GP through SmartHealth for you and your family, confidential mental health support, and paid sick leave
Ability to purchase or sell additional holiday days beyond the standard 25 days and bank holidays
Monthly employee recognition program and departmental awards
Referral bonus scheme of up to £2,000
Employee-led social events such as running clubs, football teams, book clubs, and bake-offs
On-site subsidised restaurants offering a variety of fresh meals daily
Opt-in benefits schemes such as private medical insurance and dental coverage
We value the well-being, financial stability, and inclusivity of our employees, and strive to provide a supportive working environment.
Email Alert for Customer Success Lead jobs in England, United Kingdom
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
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