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Pontoon
United Kingdom
PART TIME - Customer Service/ Call centre Advisor 6 months contract Part time - 20 hours per week Cumbernauld 100% office based including training. Part time - 20 hours - 3 evenings + 1 weekend shift - the weekend shift will be an 8-hour shift. All hours between 7am - 11pm flexible. Job Description Summary Provide customer support to consumers via
Job Source: PontoonAdecco
Glasgow
Customer Service Superstars Wanted! Are you a people person? Do you thrive in a fast-paced environment? Are you looking for an opportunity to showcase your exceptional customer service skills? If so, we have the perfect position for you! We are currently seeking 6 Customer Service Representatives to join our client's dynamic team in Cumbernauld. As
Job Source: AdeccoSearch
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Customer ServiceMay start dates£11.75 per hour weekly payTemporary contract - potential to go permCumbernauld Hours of work: 20 hours, 4 days per week, shifts between 8am - 11pm working on a rota basis. Rota set 3 weeks in advance. (One full weekend day 8 hours, 3 half days during the week 4 hours)Do you have a passion for helping others? Do you ha
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Customer ServiceMay start dates£11.75 per hour weekly payTemporary contract - potential to go permCumbernauld Hours of work: 40 hours, 7 days per week, shifts between 7am - 11pm working on a rota basis. Rota set 3 weeks in advance. Do you have a passion for helping others? Do you have great communication skills? Keen to utilise your customer servic
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Business Administrator – Kinning Park Salary £24000 - £28000 DOE Are you an experienced Administrator with excellent Customer Service skills? We are currently recruiting for a Business Administrator to join a successful team in Rutherglen. The ideal candidate will have a can-do attitude, someone who has the drive to succeed in a fast-paced environm
Job Source: ReedArnold Clark.
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Were currently looking for a Customer Service Executiveto join our BMW team and create an outstanding customer experience in our Glasgow BMW MINI branch and help customers get excited about our products. Why choose us? 33 days holiday allowance with room to grow Generous retail discounts Private healthcare Simplyhealth all employees have access to
Job Source: Arnold Clark.Fleet 1 Recruitment
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Are you ready to thrive in a role dedicated to exceptional customer service? Join Fleet1 as a Customer Service Representative and become a pivotal part of delivering outstanding experiences to our clients. Why Fleet1? Continuous Learning: Engage in ongoing education through seminars to keep abreast of industry trends. Global Exposure: Embrace op
Job Source: Fleet 1 RecruitmentIbstock PLC
Bellshill
WE ARE 200 years of history and over 2,300 employees strong. WE ARE a business loaded with opportunity and career progression. WE ARE innovators, designers, makers and engineers who manufacture and provide smart, efficient, and effective building products and solutions. Through our customer relationships, diverse building product range and solutio
Job Source: Ibstock PLCGlasgow
PART TIME - Customer Service/ Call centre Advisor
6 months contract
Part time - 20 hours per week
Cumbernauld
100% office based including training
Part time - 20 hours - 3 evenings + 1 weekend shift - the weekend shift will be an 8-hour shift.
All hours between 7am - 11pm flexible.
Job Description Summary
Provide customer support to consumers via telephone and/or Internet, e.g., instant message, email. Handle customer inquiries and resolve simple and basic support issues, such as address changes, processing orders, warranty, or billing/payment.
GENERAL DUTIES & RESPONSIBILITIES* Provides customer support by phone, email or instant message to consumers. Serves as primary contact for inbound customer issues.
Processes a high volume of consumer inquiries of FIS products and services and resolves a targeted percentage of those inquiries.* Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems.* When unable to resolve problems in a reasonable amount of time, will escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge.* Tracks and documents inbound support requests and ensures proper notation of customer problems or issues.* Updates customer information and ensures accurate entry of contact information.* Meets standards of job, such as quality standards, adherence to schedule and average handle time.* May provide guidance and/or mentoring to less experienced Customer Service Associates - Consumer.
Responds to a high volume of inquiries about FIS's products and services. Questions and issues are predominantly routine but associate must be able to deviate from standard scripts and procedures as needed. Is able to effectively calm upset customers and end a negative situation positively. May coach and share information with professionals with less experience and/or expertise.
EDUCATION REQUIREMENTSHigh school diploma or GEDGENERAL KNOWLEDGE, SKILLS & ABILITIESKnowledge of the company's products, services and business operations to enable resolution of customer inquiries* Excellent customer service skills that build high levels of customer satisfaction. Typically requires two or more years of experience in a call centre or customer service-related job in a service industry.* Excellent verbal and written communication skills* Computer navigation and operation skills* Demonstrates effective people skills and sensitivities when dealing with others* Ability to work both independently and in a team environment
Please apply with an up-to-date CV which must show evidence of the above to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you.
Pontoon is an employment consultancy, we put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identifies, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy
Customer Service associate jobs in Glasgow
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