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Optima Recruitment
Epsom
Overview: Our client is one of the leading employers in the area and is seeking a Customer Service Representative. They offer professional & structured training & development opportunities, genuine career progression and a benefits package which is second to none. Opportunities to study for professional qualifications, including the CeMAP * Based
Job Source: Optima RecruitmentReed
Dartford
Customer Service Representative Job Type: Full-time, Permanent Location: Dartford Salary: £26K - £27K We are seeking a Customer Service Representative who is driven, enthusiastic, and possesses strong listening skills to join our dedicated team. You will be the first point of contact for our customers, handling queries and ensuring customer sat
Job Source: ReedReed
Dartford
Customer Service Representative Job Type: Full-time, Permanent Location: Dartford Salary: £26K - £27K We are seeking a Customer Service Representative who is driven, enthusiastic, and possesses strong listening skills to join our dedicated team. You will be the first point of contact for our customers, handling queries and ensuring customer sat
Job Source: ReedReed
Chertsey
Are you looking for a short-term opportunity to gain valuable experience in customer service? Do you enjoy interacting with people and solving their problems? If so, you might be the perfect fit for our temporary customer service representative position! As a temporary customer service representative, you will be responsible for handling inbound an
Job Source: ReedDimensions Specialist Recruitment Ltd
Epsom
As a financial services organisation who have been in business for over 125 years, they take great pride on providing a professional service to over 47,000 customers throughout England and Wales. Their aim to be the first choice for families' mortgages and savings, by providing an outstanding services that is fully backed by their excellent person
Job Source: Dimensions Specialist Recruitment LtdReed
Weybridge
Are you looking for a short-term opportunity to gain valuable experience in customer service? Do you enjoy interacting with people and solving their problems? If so, you might be the perfect fit for our temporary customer service representative position! As a temporary customer service representative, you will be responsible for handling inbound an
Job Source: ReedSKILLFRAME
Slough
Call Handler/Scheduler 37.5 hours per week - this is based on 3 shift patterns of 07.45-16.15, 08.30-17.00 and 09.30-18.00. Our client is looking for someone who has been in a "call-handler" role and is used to working with sometimes difficult customers. The successful candidate will be the first point of contact for all customers in connection wit
Job Source: SKILLFRAMEAshley Wilde Group
Hatfield, England, United Kingdom
Title: Customer Service Representative Based: Welham Green Position type: Full-time, Permanent, Office-based only About us Ashley Wilde Group (AWG), established in 1950, is a leading textile and soft furnishings company based in Hertfordshire. AWG, a proud family-run business is renowned for its industry-leading designs, style, innovations and
Job Source: Ashley Wilde GroupHammersmith, England, United Kingdom
A bit about H&H Group
Health & Happiness (H&H) Group is a publicly traded company, with established market positions in more than 14 countries in Asia-Pacific, Europe, North America and Oceania with over 3,000 team members working across the globe. Our vision is focused on premium nutrition and lifetime wellness. We have 3 business segments - Baby, Adult and Pet Nutrition and Care - supporting whole-family health and happiness across 7 international brands.
On our journey to making a positive difference across the world, you will work with passionate people in an innovative and collaborative organization as we inspire wellness through purpose led careers.
We are passionate about our customers and community and are looking for similar-minded talent to join us. As an equal opportunity employer, we care deeply about creating an inclusive workplace where our team members feel valued, respected, and empowered.
Your role within the team:
As a customer service representative, you will manage all customer queries and complaints. You will also be asked to process orders, modifications and escalate complaints across several communication channels.
To do well in this role you will need to be able to remain calm when customers are frustrated and have experience working with customers.
Key Responsibilities:
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Desired Skills and Experience:
To make sure we are setting new starters up for success, we ask that you meet a few criteria relevant to the role to be considered for this opportunity:
Thorough understanding of safety management systems for Supply Chain
High school diploma, general education degree, or equivalent.
Ability to stay calm when customers are stressed or upset. • Experience working with customer support.
Strong communications skills, both written and verbal.
You enjoy building networks, trust, and good working relationships
Effective management of key stakeholders
Proactive, solution focussed and highly organised
Liked to operate at pace with volume
Strong IT system skills & ability to learn new systems at pace with accuracy
Demonstrated stakeholder engagement.
Experience working in the Pharmaceutical, or FMCG Industry will be advantageous.
Benefits:
H&H Group offers flexible, hybrid working
Class Pass Gym Membership (28 credits per month)
25 Annual Leave days per year + 4 H&H Days + 1 work Birthday (after 1 year)
40% discount for UK Brands
Pension
Health Insurance
Life Insurance
Private Dental Insurance
Dog-friendly office.
Coffee shop within the building.
Complimentary office drinks on Thursday evenings
H&H Group believes in the benefits of a diverse and inclusive workplace and aims to reflect the varied cultures within which we exist. We are committed to providing a working environment that is free from discrimination and harassment, creating a safe and inclusive environment for all.
We encourage applications from people of all ages, nationalities, religions, racial and gender identities, sexual orientations, abilities and cultures, and our hiring decisions will be based on business needs, position requirements, and the qualifications and experience of individuals. If you require support or assistance during the application process, please notify us at the time of application and we will be sure to enable reasonable adjustments where suitable.
If you have what it takes, please apply via the online portal and we will be in touch soon. We move quickly and may fill the role prior to the application close date, so we suggest you get in touch today!
Salary and benefits will be competitive and commensurate with experience. All personal data collected is for recruitment purposes only.
Customer Service Representative jobs in Hammersmith, England, United Kingdom
ⓘ There was an unexpected error processing your request.
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