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Dignity Plc
Sutton Coldfield
Are you a compassionate communicator with a knack for problem-solving? Are you ready to embark on a fulfilling career where you can make a meaningful difference in people's lives? If so, we invite you to join us at Dignity Funerals as a Customer Experience Consultant! Dignity Funerals is dedicated to providing compassionate care and support to fam
Job Source: Dignity PlcCONTECHS
coventry, england, United Kingdom
Order Ref: 39151 Position Title : Customer Experience Advisor Duration: 8 Month Rolling Contract Location: Whitley Division: Sales & Marketing Position Description: As a Customer Experience Advisor, you will be a knowledgeable expert in our brands in order to achieve a right first time response and the highest level of customer service. Y
Job Source: CONTECHSMorgan Hunt Recruitment
Birmingham
Job Title: Night Concierge Job Type: Permanent Location: Birmingham Industry: Social Care - Homelessness The organisation In this Night Concierge opportunity in Birmingham, you will join a charity helping vulnerable young people and adults gain access to temporary accommodation as a result of being homeless The role will be monitoring the site du
Job Source: Morgan Hunt RecruitmentGreystar Europe Holdings Ltd
Birmingham
Ensures a smooth transition from day to night community operations through contributing to an exceptional 24/7 resident experience, delivering outstanding customer service, whilst maintaining the highest standards of safety and cleanliness within the community. Key Responsibilities Acts as a role model at all times by demonstrating the core values
Job Source: Greystar Europe Holdings LtdE.ON
Solihull
The E.ON I&C Pillar combines the current nPower nBS & E.ON B2B businesses to create a new £8billion revenue business serving c60,000 customers and around 300,000 meter points with a view to becoming the number one B2B energy supplier in the UK. We have an exciting opportunity for a Customer Experience Design Lead to join our Customer Experience and
Job Source: E.ONMERJE Ltd
Birmingham
Job: Complaints and Customer Experience Lead Location: Birmingham- hybrid 2 office days, 3 WFH days Salary: £30,000 to £40,000 DOE Are you passionate about ensuring fairness and transparency in customer interactions? Do you thrive on resolving issues and enhancing customer experiences? Join our clients team in Birmingham and make a difference! Resp
Job Source: MERJE LtdSecurity Cleared Jobs
Birmingham, West Midlands, United Kingdom
For more information please feel free to attend one of our Custody Concierge Volunteer Discovery Session at Perry Barr Custody Suite. Full details can be found via the link below. https://www.eventbrite.co.uk/e/custody-concierge-volunteer-discovery-session-tickets-715866896157?aff=oddtdtcreator We have a new and exciting opportunity for voluntee
Job Source: Security Cleared JobsSI Group
Wolverhampton, England, United Kingdom
We are seeking a dedicated and proactive Customer Experience Specialist to join our team at the Four Ashes site. As a key member of our team, you will be responsible for ensuring responsive, efficient, and accurate customer order management, from receipt to billing, while also maintaining essential customer data within our ERP system. Key Responsi
Job Source: SI GroupBirmingham
Our client is the ultimate tailor-made holiday company, offering luxury, bespoke travel itineraries using their unique blend of first-hand destination expertise, services, and superb relationships with their carefully selected travel partners.
They’re now looking for customer focused travel industry professionals to join their growing team as a Customer Experience Concierge. Successful candidates will be responsible for the delivery of an exceptional concierge service to our client's customers and will be responsible for providing day-to-day sales, operational, and administrative support to the sales team and customers, playing an integral part in the overall performance and achievement of our client's targets. You’ll be working in a fast-paced environment, will need a keen eye for detail and be willing to help and assist in any way you can.
In return, our client can offer fully homebased working, a competitive salary of up to £30k DOE plus incentives and other great travel industry benefits.
If this role is of interest to you, please contact us for a confidential chat, or apply online.
Role of Customer Experience Concierge:
Handle all post-booking customer service queries promptly and accurately, ensuring that customers always receive a high level of service.
Action flight schedule changes, ensuing all other booking components are updated accordingly.
Issue any document changes to customers, due to an amendment, cancellation, flight schedule change or notification regards to a booking.
Support with administration of customer bookings including invoicing and documentation.
Monitoring of and responding to Trustpilot customer reviews.
Managing formal customer complaints to resolution in line with ABTA guidelines.
Supporting the delivery of exceptional Customer Service which is measured through customer satisfaction ratings and positive reviews through Trustpilot, Google and Review Centre.
Manage customer reviews and respond in line with internal processes and procedures.
Skills required for the role:
Proven experience in a similar role within the travel industry.
In depth travel industry product knowledge.
Excellent communication skills, both verbal and written.
Strong customer focus and empathy
Exceptional attention to detail and organisational skills
Able to work in a fast-paced environment
Strong problem-solving skills.
If you’re interested in learning more about this Customer Experience Concierge opportunity, please contact Succeed Recruitment Solutions today for a confidential chat or press the apply online button now!
Not for you? The please visit our website to view the other exciting roles we have available; www.succeed-recruitment.com
Succeed Recruitment Solutions - for the best Travel jobs, Call Centre jobs and Multilingual jobs UK wide
Travel Customer Experience Concierge jobs in Birmingham
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