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Frontier Consulting
Liverpool
We are seeking a Complaints Coordinator responsible for the effective logging and investigation of complaints, ensuring alignment with policies and regulatory standards. Core duties include: Managing complaint investigations and maintaining compliance. Collaborating with the Complaints and Quality Assurance Officer and Team Manager for a smooth pro
Job Source: Frontier ConsultingRecruit4staff (Wrexham) Ltd
Chester
Recruit4staff is proud to be representing their client, a leading Travel company in their search for an experienced Case Handler to work in their busy office based in Chester. For the successful Case Handler our client is offering: £23,000 - £25,000 per annum Days role, Monday - Friday 9 am-5:30 pm Permanent position 22 days holiday rising 1 d
Job Source: Recruit4staff (Wrexham) LtdSearch
Liverpool
Complaints Co-Ordinator£24,000-£26,000Hybrid/ Liverpool City CentreMy client based in the business district of the City Centre is looking to recruit a Complaints Co-Ordinator who will be responsible for logging and investigating new complaints. The role is offered on a permanent hybrid basis, Monday - Friday with the work from home days set at Mon
Job Source: SearchAcorn Insurance Ltd
Liverpool
Job Title: FRU Team leader Location: Liverpool Salary: £29,301 Plus 4.2k comission Job Type: Permanent, full time What you will be doing: To manage a team of First Response Unit Motor Claims Handlers who take the initial notification and manage the claim within the first 48 hours, promptly assessing the liability position on the claim whilst p
Job Source: Acorn Insurance LtdRecruit4staff (Wrexham) Ltd
Chester
Recruit4staff is proud to be representing their client, a leading Travel company in their search for an experienced Copywriter to work in their busy office based in Chester. For the successful Case Handler our client is offering: £22,308 per annum Days role, Monday - Friday 9 am - 5:30 pm Permanent position 22 days holiday rising 1 day per yea
Job Source: Recruit4staff (Wrexham) LtdRiverside Group
Liverpool
Job Title: Complaint and Early Resolution Officer Contract Type : Permanent Salary : £31,927.84 (£35,125.99 is achieved after 12 months successful performance in the role) Working Hours : 35 hours per week Working Pattern : Monday-Friday Location : Liverpool If you share our values and are excited about making a significant impact at Riverside
Job Source: Riverside GroupAcorn Insurance
Liverpool
Job Title: FRU Team leader Location: Liverpool Salary: £29,301 Plus 4.2k comission Job Type : Permanent, full time What you will be doing: To manage a team of First Response Unit Motor Claims Handlers who take the initial notification and manage the claim within the first 48 hours, promptly assessing the liability position on the claim whilst pr
Job Source: Acorn InsuranceAcorn Insurance
Liverpool
Job Title: FRU Team leader Location: Liverpool Salary: £29,301 Plus 4.2k comission Job Type : Permanent, full time What you will be doing: To manage a team of First Response Unit Motor Claims Handlers who take the initial notification and manage the claim within the first 48 hours, promptly assessing the liability position on the claim whilst pr
Job Source: Acorn InsuranceLiverpool
Your new company You will be working on a permanent basis for a well-established financial services organisation in the heart of Liverpool. This is an award-winning, leading firm in its speciality that offers many progression and training opportunities, who are now looking to expand their team with a full-time Complaints Handler. Your new role In your new role, you will be responsible for the logging and investigation of all new complaints, ensuring compliance with GDPR and FCA regulations. Your main duties will be liaising with dealer/ broker partners, customers, field staff, and third party finance partners in order to investigate complaint points raised and provide information as and when required to contribute towards comprehensive reports to support investigations and suggested final responses (to customers and/or FOS) to IAF Reading team where appropriate. You will also need to highlight any operational risks identified during the complaints handling process to the compliance team and work closely with your team members. What you'll need to succeed In order to be considered for this role, you will need to have excellent attention to detail, be a confident communicator and have recent customer service and complaint handling experience, preferably in a professional service environment. Having experience interrogating complaints and putting a redacted pack of information together would also be desirable. What you'll get in return This role offers an annual salary of £24,000-26,000 plus a fantastic benefits package. This role offers hybrid working options (work from 2 days a week) and is Monday-Friday 9-5.30. The office is based in Liverpool city centre. You'd be joining a team of friendly colleagues who will aid in your professional development and benefit from a modern office close to major transport links via car, train and bus as well as great places to eat and shop. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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Complaints Handler - Customer Service jobs in Liverpool
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