Service Delivery Manager
Oxford
Service Delivery Manager
Job Type : Full Time, Permanent
Location: Oxford
Salary: £30,000 - £40,000 per annum
Key Responsibilities
You will ensure compliance with standards and regulations related to service provision, including SLA adherence and maintaining quality standards.
Collaborate with the operations manager to address concerns and issues that may impact customer experience, while working together to build and maintain high-performing team and to foster a positive working environment.
Co-lead meetings with external entities and internal teams to discuss service issues, progress, and outcomes.
Additionally, you will develop and present reports on service delivery performance to top management and the operations manager.
Facilitate effective communication between clients and the service delivery department, ensuring clarity and alignment of customer requirements and expectations.
You will ensure that the delivery environment possesses the necessary technical skills and knowledge to meet client needs.
Your focus will be on identifying areas for improvement and implementing changes to enhance service effectiveness.
Stay updated with the latest tech innovations and industry trends to overcome challenges in service delivery and provide up to date innovative solutions to customers.
Skills and Qualifications
8-10 years' experience in MSP, preferably in leadership roles **with a deep understanding of service management frameworks and principles such as ITIL. Certification is not essential. Looking for hands on experience.
Project management skills, with an excellent knowledge of IT systems and infrastructure.
Benefits
Casual dress
Flexible schedule
Gym membership
On-site parking
Short Probation Perion – 3 months
To Apply
If you feel you are a suitable candidate and would like to work for this reputable organisation, please do not hesitate to apply.