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LexisNexis Risk Solutions
Cardiff
Job Description About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help
Job Source: LexisNexis Risk SolutionsVeezu
Cardiff
Job Description Reporting directly to the IT Support Manager, the Technical Support Engineer is responsible for delivering onsite and remote technical support to internal and external corporate stakeholders. You would be engaged in call logging, detailed analysis, diagnosis, and effective resolution of IT incidents while overseeing the fulfilmen
Job Source: VeezuAccelero
Cardiff
Job Description Job Title: First Line Support Engineer Hybrid Job Description: We are seeking a diligent and customer-focused First Line Support Engineer to join our dynamic team. As a First Line Support Engineer, you will be the initial point of contact for all technical inquiries and issues reported by our clients. Your primary responsibilit
Job Source: AcceleroVeezu
cardiff, wales, United Kingdom
Reporting directly to the IT Support Manager, the Technical Support Engineer is responsible for delivering onsite and remote technical support to internal and external corporate stakeholders. You would be engaged in call logging, detailed analysis, diagnosis, and effective resolution of IT incidents while overseeing the fulfilment of service reques
Job Source: VeezuVantage Data Centers
Newport
Job Description About Vantage Data Centers Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience. Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscale
Job Source: Vantage Data CentersVantage Data Centers
Newport, Wales, United Kingdom
About Vantage Data Centers Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience. Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers
Job Source: Vantage Data CentersShared Services Connected Ltd
Newport
Do you have a background within a Service Desk environment and are you looking for your next challenge? Now is a great time to join the SSCL family as we have once again been recognised as one of the Top 25 UK's Great Places to Work! We are looking for two experienced 1st or 2nd Level Service Desk Analyst or Application Support Analysts to resolve
Job Source: Shared Services Connected LtdEdwards & Pearce
Cwmbran
THE ROLE: As the Technical Support Representative you will be able to communicate both verbally and in written format in a clear, concise manner, addressing customer queries on product related issues in the field from comprehensive scenario testing and technical verification of new product. You will be confident in delivering product training on o
Job Source: Edwards & Pearcecardiff, wales, United Kingdom
About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com
About our Team: The Customer Support Teams’ primary focus is to provide the highest quality service to support our clients. As the first point of contact for our customers, the team play a critical part in providing our customers with an excellent first impression of doing business with us. The team own the SLAs around incidents; meaning issues must be ticketed, investigated and, where necessary, escalated following those time frames. We are uniquely positioned to play a core role in coordinating with multiple key stakeholders every single day, this provides a platform to drive change and enhance our current ways of working.
About the Role: You will be a vital member of our team working with a diverse range of technologies and disciplines. You will enjoy working in a friendly environment and benefit from our investment in staff.
Responsibilities
Providing technical support for clients and colleagues across a wide variety of functions. This will be done via multiple customer channels (including telephony, email, and live chat).
Managing the life cycle of all incidents/tickets, ensuring the incident/ticket is worked through to satisfactory conclusion and within SLA.
Working closely and collaboratively with colleagues where appropriate. Act as liaison point and coordinator to ensure necessary action is taken and updates provided.
Developing detailed technical and process documentation
Building product knowledge to competently demonstrate the products and services we sell, so that you are the Subject Matter Expert (SME)
Identifying process/procedure improvements. Monitoring systems performance and reporting on any potential capacity issues
Requirements
Demonstrate customer service skills and a passion for developing and maintaining relationships
Show understanding of software monitoring tools
Demonstrate good communication skills, both written and verbal
Be self-motivated and diligent with excellent problem-solving skills
Experience within the Regulated Services industry
Technical Support Analyst - First line jobs in cardiff, wales, United Kingdom
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