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Linsco
Belper
MBR1/9752 Office Manager Belper Rate Negotiable Linsco are currently recruiting for a Office Manager in the Belper area, immediate start for 8 months work. Previous experience working within construction industry as an office manager. Requirements- Extensive document controller background Will be based in Head Office IT literate Front of hous
Job Source: LinscoCareer poster
Rotherham
Want to make a difference? We’re looking for an experienced Office Manager to support the day to day running of all our operations, together with some ancillary involvement with other small commercial enterprises operating from the same premises. You already have broad commercial experience; this is essential. You have worked previously for several
Job Source: Career posterLinsco Ltd.
Belper
Linsco are looking for an Office Manager to start work for a reputable construction client of ours in Belper. Working hours are 7:30am - 4:30pm, Monday to Friday. Requirements- Extensive document controller background Will be based in Head Office IT literate Front of house Document admin 4 Projects or Viewpoint experience If interested in this role
Job Source: Linsco Ltd.Technology Pages Ltd T/A Career Poster
Rotherham
Want to make a difference? Were looking for an experienced Office Manager to support the day to day running of all our operations, together with some ancillary involvement with other small commercial enterprises operating from the same premises. You already have broad commercial experience; this is essential. You have worked previously for several
Job Source: Technology Pages Ltd T/A Career PosterExemplar Health Care
Nottingham
Office Manager When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Position: Office Manager Care home:Meadowcroft Location: Sutton-in-Ashfield Contract type:Permanent, full-time (40 hours per week) Shifts availa
Job Source: Exemplar Health CareElevation Recruitment Group
Chesterfield
Elevation Recruitment Group are delighted to be exclusively partnered with a growing Chesterfield organisation who are expanding their team in the search for an Office Manager.•£25,000-£30,000 •Chesterfield Based •22 days holiday + Bank Hols •Full time •Free Parking This is a brand-ne...
Job Source: Elevation Recruitment GroupExemplar Health Care
Sutton in Ashfield
Office Manager When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Position: Office Manager Care home: Meadowcroft <br...
Job Source: Exemplar Health CareElevation Recruitment Group
Chesterfield
Elevation Recruitment Group are delighted to be exclusively partnered with a growing Chesterfield organisation who are expanding their team in the search for an Office Manager. £25,000-£30,000 Chesterfield Based 22 days holiday + Bank Hols Full time Free Parking This is a brand-new role for this business and will play a vital role in the continued
Job Source: Elevation Recruitment GroupChesterfield, England, United Kingdom
Overview:
The Customer Service Manager will oversee and lead a team of Customer Service Advisors with the aim of ensuring the delivery of exceptional customer service. The role encompasses the responsibility of managing the onboarding process for new team members, ensuring they are well-equipped to meet service standards. Additionally, the manager will be required to handle and investigate customer complaints, providing resolutions that uphold the company's reputation for customer satisfaction. The role also involves the development and implementation of efficient departmental processes, as well as monitoring adherence to these processes to ensure consistent service excellence.
Responsibilities:
Oversee the completion of daily tasks by Customer Service Advisors in accordance with KPIs.
Maintain and manage the knowledge base for company technical guidance.
Investigate customer complaints on behalf of Account Managers.
Communicate business updates within the department.
Compile and present team performance to management.
Conduct performance appraisals and individual review sessions with team members.
Perform quality assurance and profitability investigation on sales orders.
Develop and execute training programs for Customer Service Advisors.
Role & Competency Requirements:
Demonstrated leadership in customer service with a track record of managing teams and meeting KPIs.
Proficiency in CRM software, data analysis, and reporting.
Experience in developing and implementing internal training programs.
Strong problem-solving skills with a customer-first mindset.
Excellent communication and interpersonal abilities.
Capability to manage and resolve customer complaints effectively.
Ability to conduct performance evaluations and manage staff development.
Leadership qualities to inspire and guide the customer service team.
Effective communication skills for clear and concise interactions.
Strategic thinking for process improvement and issue resolution.
Strong organisational skills to handle multitasking and prioritisation.
Empathy to understand and respond to customer needs and team concerns.
Decisiveness to make timely and well-informed decisions.
Conflict resolution skills to diplomatically navigate and resolve disputes.
Commitment to continuous learning and professional growth.
Resilience to maintain composure and performance under pressure.
If you are a dedicated professional with a passion for delivering exceptional customer service, we would love to hear from you. Please submit your CV.
Office Manager jobs in Chesterfield, England, United Kingdom
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