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Hays Specialist Recruitment Limited
Sheffield
Your new company An established, thriving and expanding business in Sheffield recruiting for a Customer Services Manager, ideally from a commercial, manufacturing background, to manage a team of 7. Your new role A very exciting time to join this international business! Looking after a happy, engaged and knowledgeable team, this role will be pivotal
Job Source: Hays Specialist Recruitment LimitedPage Personnel Secretarial & Business Support
Chesterfield
Managing / implementing process across Customer Service, Servicing & Internal Sales Working across wider business to drive improvements Chesterfield Area - on-site Up to £55,000 doe Manufacturing & Engineering sector Client Details Page Group are proud to be working with a European Industry leader within the manufacturing & engineering space, who a
Job Source: Page Personnel Secretarial & Business SupportSecurity Cleared Jobs
Sheffield, South Yorkshire, United Kingdom
Customer Services Operations Manager Location: Hybrid - Sheffield Salary circa £40,000 per annum plus benefits Recruitment for this role is subject to bid award Serco is one of the leading public sector providers of customer services. We pride ourselves on delivering high quality services, often supporting some of the most vulnerable people in
Job Source: Security Cleared JobsTURNERFOX RECRUITMENT
Mansfield
Customer Service Advisor - Temporary ProjectStart date 30th April for 8 weeks Mon - Fri 8:30am-5pmMansfield This is a fantastic opportunity to join a successful team in a fun and friendly environment providing customer service over the phone for a temporary campaign lasting approximately 8 weeks. Handling inbound complaint calls and signposting onl
Job Source: TURNERFOX RECRUITMENTNew Resource Group
Sutton in Ashfield
Maternity cover 9-12 months Interested in working for a company that values its employees and has a passion for providing exceptional customer service? Then this might be the perfect opportunity for you. It is an honor for us to be working with a leading manufacturer of handcrafted luxury furnishings. They are one of the largest international man
Job Source: New Resource GroupCoburg Banks Limited
Sheffield
Are you passionate about customer service, providing exceptional levels of client care and looking for an exciting new opportunity? An award-winning law firm with over 400 staff based in offices across the UK currently has opportunities for exceptional Customer Service Advisors to join the team. Offering a salary of circa £25,000 plus benefits inc
Job Source: Coburg Banks LimitedStafforce Recruitment
Rotherham
We are seeking a highly motivated and customer-oriented individual to join my clients team as a Customer Service Administrator. As a Customer Service Administrator, you will be the first point of contact for customers, providing exceptional service and support. This position requires excellent communication skills, the ability to analyze customer n
Job Source: Stafforce RecruitmentPertemps Leeds
Wombwell
Job description Customer Service Advisor £12.97 - £14 Per hour 37.5 hours per week + possible overtime Cortonwood, S73 START DATE - 13th May Do you have previous customer service, call centre or complaints handling experience? Do you enjoy working in a fast-paced environment where you will be on the phone the majority of the day? Can you solve pr
Job Source: Pertemps LeedsChesterfield
Manning internal Customer Service & external service function
Customer Service focused role
Chesterfield Area - on-site
Up to £50,000 doe
Manufacturing & Engineering sector
Client Details
Page Group are proud to be working with a European Industry leader within the manufacturing & engineering space, who are looking to a point a Customer & Service Manager to join them at their Chesterfield Offices.
The role will have responsibility for an internal Customer Service function along with allocating and assigning a field based service function
Description
Direct operational management of an internal Customer Service and Admin function responsible for managing all customer interactions including quotation, orders, after-sales and enquiries
Responsible for assigning and managing Service function responsible for the installation, repairs and servicing of customer products
Ensure SLA's around timescales are adhered to at all times in regards to timescales on repairs and servicing, to ensure customer satisfaction is maintained and ensure no financial impact to either party
Ensure all quotations are closed with an up to date outcome
Ensure contractual KPI's are achieved within service and customer service in line with pre agreed customer expectations
Undertake account reviews to ensure customers are happy with service provided and mitigate any potential issues long terms
Ensure the CS team best allocate service engineers based on customer requirements, taking into account contractual requirements, efficiency and effectively manage all available resource
Work closely with sales function to understand customer expectations
Create and present reports around service and customer satisfaction to the SLT
Ensure Sales Orders area managed to keep customers updated on lead times
Work closely with production and production planning to ensure accurate lead times are given to customers
Profile
Experience managing a Customer Service or Service function
Strong attention to detail
Ability to manage strict KPI's / SLA's
Customer focused approach
Excellent stakeholder management experience
Job Offer
The role of Customer & Servcie Manager will join a European market leader within their sector.
The position is based in Chesterfield and is fully on site, offering a salary of up to £50,000 doe, private medical insurance, free parking, 25 days holiday plus bank holiday, and company pension
Customer & Service Manager jobs in Chesterfield
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