General Manager

Southampton

We have an exciting opportunity for a General Manager to join us here at Buzz Bingo Lordshill. This is a 44 hour per week role. You will work across all opening hours of the business. Paying up to £49,000. This role includes working hours which are comprised of mainly evening/late night and weekend shifts and you will work a variety of shifts across the opening hours of the business which is currently between 10am and 1am.

Join Our Team of Remarkable People

At Buzz Bingo, together we’re on a mission to be the Nation’s No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we’ll support your professional goals, give you what you need to thrive, and celebrate your success along the way!

We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other.

The Role You’ll Play

As General Manager you will have overall responsibility and accountability for achieving the Club EBITDA and Operating Profit Budget, and all financial targets. You will implement a centrally generated brand strategy flawlessly at a local level and ensure a consistent delivery of the Buzz Bingo Brand Values at each stage of the customer journey, whilst leading and inspiring your team to create a culture of exceptional customer service.

Hit the Jackpot with Our Benefits

In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We’ll help you build your skills and career as you work with us in a business that never stands still. That means you’ll have access to:

Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more

Thrive App – for your mental wellbeing approved by the NHS

My Eva – an online financial expert to help with any money-related matters

Buzz Brights Apprenticeships at management level

Access to Trained Mental Health Advocates for advice on your mental wellbeing

Staff discount 50% off bingo tickets, food & soft drinks

Refer a Friend Scheme

Your Responsibilities as Part of Our Team

Hold performance and financial reviews with the management team and evaluate actions to maintain and improve KPI performance

Implement centrally generated brand strategy flawlessly at a local level

Ensure adequate levels of staff are deployed in each area to maximise customer service throughout the day

Formulate the Club’s local strategic plan

Effectively communicate the Club and company strategy to the team

Provide clarity of performance expectations through regular feedback and performance reviews for the team

Recruit and retain a team that deliver outstanding customer service and retail standards across all areas of the Club

Drive a culture of exceptional customer service and lead the team to ensure that the Customer's needs are exceeded in every session

Ensure that the team critically evaluate the feedback received from all Customers and respond to this

Have a highly visible presence in all areas of the Club at peak trading times

Ensure compliance with all Licensing and Health & Safety requirements plus faithfully implementing all company operating standards

Ensure you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live

The Winning Combination We’re Looking For

You have a track record of delivering high levels of customer service & profit delivery within the leisure, hospitality, or retail industry

You bring business awareness to decision making and understand the commercial drivers of the business

A relentless focus upon customer service standards with strong attention to detail

A flexible approach to managing, motivating and influencing

Effectively involves the team in maintaining standards and solving problems

Self-aware and welcomes constructive feedback

You are prepared to make tough people decisions

Committed to your own and other's development

You are able to manage and drive new initiatives through others

Keep the focus on customer service even when under pressure and show resilience

You consistently invite and respond to customer feedback

A commitment to gaining a comprehensive knowledge and understanding of the business and all Gaming and Licensing Laws

As an equal opportunities employer, Buzz Bingo is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender identity, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Our workplace culture is inclusive and we strongly encourage suitably qualified applicants from a diverse range of backgrounds to apply and join us here at Buzz Bingo. We encourage our Colleagues to be themselves as we believe our differences as individuals make us stronger as a team.

Applicants must be 18+

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