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Telent Technology Services Limited
Camberley
Service Request Analyst Location: Camberley office based Job type: Permanent, full time Ref: (00)555 Telent are looking for a Service Request Analyst to be a part of our growing Service Centre team in Camberley! Due to an increase of work and high demand of our Managed Services capabilities, we are in a great place to grow our team in ensuring
Job Source: Telent Technology Services LimitedTelent Technology Services Ltd
Camberley
Service Request Analyst Location: Camberley office based Job type: Permanent, full time Ref: (00)555 Telent are looking for a Service Request Analyst to be a part of our growing Service Centre team in Camberley! Due to an increase of work and high demand of our Managed Services capabilities, we are in a great place to grow our team in ensuring
Job Source: Telent Technology Services LtdYolk Recruitment Ltd
London
Job Description Yolk Recruitment Public Sector and Not-for-Profit is proud to be working with an Organisation that is dedicated to the fight against blood cancer and blood disorders. The Opportunity: This organisation is looking to appoint a Head of Donor Request Management to join the UK’s Senior Leadership Team, to manage a team of 15 staff w
Job Source: Yolk Recruitment LtdSeven Resourcing
London
Seven Resourcing are looking for a temporary Support Officer to work within Tower Hamlets Council . This position is a temporary Role for 12 weeks with the possibility to be extended and pays £19.05 (PAYE) or £24.91 (Umbrella) Per hour. The Role: To provide a comprehensive support service within the Leasehold Services covering the full range of adm
Job Source: Seven ResourcingOffice Angels
London
Office Angels are looking for a switched-on IT Support Officer to join a passionate charity who look at ways to create better places, improve people's prospects and promote greener lifestyles. This is a great opportunity to work within a friendly team with future progression opportunities. Waterloo | 2 months on-going with potential to be extended
Job Source: Office AngelsGodalming College
Godalming
Rated 'Outstanding’ by Ofsted in December 2019, Godalming College in Surrey is one of the best sixth form colleges in the country. With outstanding teaching and learning at the heart of our student experience, we consistently achieve impressive results. Our campus provides attractive and stimulating spaces in which to work and study reflecting our
Job Source: Godalming CollegeRiverside Group
London
Job Title: Support Officer Contract Type : Permanent Salary : £27,343 per annum Working Hours: 37.5 hours per week Working Pattern: Monday to Sunday, 8am - 4pm / 1pm - 9pm Location : Arlington, London If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering lette
Job Source: Riverside GroupTria Recruitment
London
IT Incident and Service Request Manager £60,000-£65,000 City of London Tria are working with a fascinating global private equity organisation that spans across 16 countries with circa 14,000 employees and circa 100,000 users. We are representing a global education institution who are looking for an experienced Infrastructure Manager to lead a sm
Job Source: Tria RecruitmentWeybridge
This role has a starting salary of £27,897 per annum, based on a 36-hour working week.
We are excited to be hiring a new Request for Support Officer to join our fantastic Request for Support team, based in Weybridge, KT13 0YP. This role is open to hybrid working, with the expectation to be in the office 3 days per week once training has been completed.
Are you passionate about delivering excellent customer service? Do you have transferable skills from working with children and families? We have an exciting opportunity to work in our Children's Request for Support Team that could be just what you're looking for!
Rewards and Benefits
26 days' holiday rising to 28 days after 2 years' service and 30 days after 5 years' service
Option to buy up to 10 days of additional annual leave
An extensive Employee Assistance Programme (EAP) to support health and wellbeing
Up to 5 days of carer's leave per year
Paternity, adoption and dependants leave
A generous local government salary related pension
Lifestyle discounts including gym, travel, shopping and many more
2 paid volunteering days plus 1 team volunteering day per year
Learning and development hub where you can access a wealth of resources
About the Team
The Request for Support Team is embedded within Customer Services, where you will find a supportive and innovative culture along with the ethos of providing an excellent standard of service to our residents and partner agencies. The Request for Support Team is one of the three teams that form Surrey Children's Services Single Point of Access (C- SPA), the 'front door' to Children's Services. You will be working in a fast-paced environment, where the diverse experience and backgrounds of children and families are recognised and respected.
About the Role
As the public voice of the Council, you will have an extremely important role to play, which demands a positive and proactive attitude. You will provide high quality and efficient support to enable the smooth running of the Request for Support Team.
You will handle calls from members of public and professionals who are requesting support for children, taking accurate information to identify risk, to signpost where necessary and to progress to the most appropriate services in a timely manner. You will triage all incoming requests from partner agencies identifying appropriate pathways based on detailed operational guidance and Surrey's Effective Family Resilience Levels of Need Threshold. Additionally, you will input referrals onto databases and provide information to professional agencies where appropriate, adhering to internal data protection policies.
You will be operating in sometimes challenging and emotionally charged situations; therefore, you must have the resilience to cope with sensitive and at times disturbing information and be able to prioritise and remain calm whilst working under pressure.
You'll have a responsibility to safeguard confidential information and respect the privacy of families.
Shortlisting Criteria
To be considered for shortlisting for interview your CV and personal statement will clearly evidence:
Experience of providing high levels of customer care and professionalism
An understanding of safeguarding procedures and an ability to follow the surrounding processes, procedures and identify the risks
Excellent IT skills and ability to use databases to a high standard of accuracy and a strong eye for detail
Ability to work effectively and flexibly and as part of a team
Excellent spoken and written English with effective communication and interpersonal skills particularly with both families and fellow professionals.
Contact Us
Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment.
For an informal discussion please contact Cara Skinner by e-mail at .
The job advert closes at 23:59 on 14/05/2024 with interviews to follow. We look forward to receiving your application, please click on the apply online button below to submit.
Request for Support Officer jobs in Weybridge
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