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Reed
Edinburgh
Customer Service Representatives Based in Edinburgh £12 per hour + holiday pay Reed Business Support are pleased to be working with a leading financial institution on a high number of Customer Service Representative roles. As part of a growth project, the client is looking to onboard candidates on an initial 6 month temporary basis with the opport
Job Source: ReedStaffline
Broxburn
Apply today to work as a Customer Service Representative in Edinburgh West for our client - Scot Group Ltd which operates the Thrifty rental brand in the UK and is the largest privately owned rental company in the UK today. At Thrifty Car and Van Rental, our colleagues work hard to deliver exceptional customer service, and we drive for success by
Job Source: StafflineReed
Edinburgh
Customer Service Representatives Based in Edinburgh £12 per hour + holiday pay Reed Business Support are pleased to be working with a leading financial institution on a high number of Customer Service Representative roles. As part of a growth project, the client is looking to onboard candidates on an initial 6 month temporary basis with the opport
Job Source: ReedThrifty Car & Van Rental
Broxburn
Have you recently completed your GCSEs but dont think college is for you? Or maybe you fancy a change in career or the chance to develop your customer service skills? You will undertake an apprenticeship standard, we will enrol you onto a training programme with learning provider. Would you like to earn as you learn and achieve a level 2 qualificat
Job Source: Thrifty Car & Van RentalArnold Clark.
Edinburgh
Were currently looking forCustomer Service Executives to create an outstanding customer experience in our Edinburgh Seafield MG branch and help customers get excited about our products. Why choose us? 33 days holiday allowance with room to grow Generous retail discounts Private healthcare Simplyhealth all employees have access to a GP 24/7 and can
Job Source: Arnold Clark.Search
Lasswade
Customer Service CoordinatorFull TimeTemp to PermEdinburghHybrid£25,000Are you a skilled Customer Service Advisor seeking a fresh opportunity? Are you interested in working for a dynamic company with flexible work-from-home options in Edinburgh?This leading global client offers a chance to advance your career with a competitive salary of £25,000. Y
Job Source: SearchSearch
Edinburgh
Customer and Client Service Support (Hybrid working)Salary £25,000 (Temp To Perm)Are you a talented customer service advisor looking for a new opportunity? Does the idea of working for an fast paced company, flexible home working options in Edinburgh appeal to you?This global client is a market leader, we offer an opportunity to springboard your ca
Job Source: SearchOffice Angels
Livingston
Customer Service Advisor - Livingston Customer Service Advisor Are you a dynamic and customer-focused individual looking to join a fantastic team? Look no further! Our client, a leading, well-known player in their field, are seeking a Customer Service Advisor to join their team on a permanent basis. Join them in their mission to provide exceptiona
Job Source: Office AngelsEdinburgh
Starting at £21,500 per year
Mon-Friday, 9am-5pm
Fountainbridge, Edinburgh, EH3 9PE
Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services companies in the UK. Our aim is to be acknowledged as the 'best in-class’ platform-based Life and Pensions Administration Service provider.
Summary of the role
Due to our growth of our partnership with Lloyds Banking group, we will be recruiting multiple Customer Service Representatives each month throughout the year.
We are based in Fountainbridge in Edinburgh City Centre, easily accessible by train or bus and car parking is available nearby.
Our standard working hours are Monday-Friday between 9am and 5pm, so no evening or weekend shifts that impact on your family and social lives!
Flexible hours are available to suit your availability, work life balance and wellbeing.
Salary for the role is £21,500, rising to £23,000 per annum based on skills and experience.
Benefits:
We offer 31 days holiday (including bank holidays)
Eligibility for an annual discretionary bonus scheme
A contributory company pension scheme
Excellent employee wellbeing and assistance support programmes
A range of employee discounts saving you money on anything from your weekly food shop to holidays, electrical goods and financial services
Personal and career development opportunities to progress your aspirations within the company as well as with our global parent company, TCS (Tata Consultancy Services).
What you'll be doing:
Our Customer Service Representatives could cover both voice to customer and back office administrative activities. There are no sales involved in this role. The focus will be on your ability to have conversations with customers in a confident, friendly and professional manner, informing members on policy details, resolving queries, collaborating with independent financial advisors and most importantly, providing our customers with an exceptional level of service at a time when they need it most.
What we're looking for:
Many of our Customer Service Representatives have previous experience from working in a call centre environment, retail, hospitality and travel, amongst other customer-focussed environments, part or full time.
Teamwork - We believe that a great team needs great people who are passionate about helping people and providing great service as one team.
Listening and communication skills are core to what we do. You will need to be able to communicate complex matters in a simple and supportive way.
Someone who can quickly understand the customer need and place a real focus on resolving issues and queries effectively and empathetically.
Good PC skills and knowledge of Microsoft Office (e.g. word, excel) together with attention to detail are essential for these roles.
About Diligenta:
Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services companies in the UK. Our focus is providing efficient operations and delighting customers for our clients, with migration of policies onto our industry-leading BaNCS platform as our unique selling point. We provide services to one in four of the UK population and to customers of some of the biggest names in financial services, administering more than 23 million policies.
Our aim is to be acknowledged as the 'best in-class’ platform based Life and Pensions Administration Service provider and drive a culture that is founded on positive change, diversity and people development. We aim to solve problems clients can’t solve themselves, so they choose us to solve them. That means we’re different, with a distinct personality.
Providing an excellent customer experience is at the heart of everything we do so we believe that providing an excellent employee experience is just as important. We care about the things that matter and work at delivering them every day.
We impact peoples’ lives every day, whether it’s enabling a widow to pay for their partner’s funeral or providing someone with pension funds for a happy retirement.
If you need any help or adjustments for any stage within the recruitment process due to health, disability or any other reason, please let us know.
Customer Service Representative jobs in Edinburgh
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