Customer Service Representative
Bradford
£ 23,030 per annum, Inc benefits
Salary: £23,030 per annum + Excellent Benefits
Location: Bradford, West Yorkshire (Hybrid working system)
Job Type: Full-time
We are looking for a dedicated Customer Service Representative to join one of our prestigious clients in Bradford. This role offers a hybrid working system, with a competitive salary and a comprehensive benefits package. If you have a passion for delivering exceptional customer service and thrive in a dynamic environment, we want to hear from you.
Day to Day of the role:
Handle inbound calls from the public, motor dealerships, repairers, and technicians
Process all claims proactively, efficiently, and in accordance with company policy
Keep consumers informed of the status of their contacts, ensuring clear communication and accurate recording of customer journeys
Respond to enquiries received through various channels, adhering to company policy and product terms and conditions
Escalate issues beyond the scope of the job description to the relevant manager immediately
Maintain a consistent focus on consumer experience and outcomes
Deal with queries from within the business and the wider group, providing a high level of service
Capture contact data accurately for future insight and seamless customer journeys
Display role model behaviours within the workplace and during work-related activities
Adhere to all reg...