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Retinue Solutions
Hammersmith
What you'll do Notting Hill Genesis, one of London's largest housing associations, are seeking a Complaints Investigator to join our dynamic, new Complaints Service. The Complaints Investigator will play an essential role in investigating complaints fairly and impartially to improve the experience of all our residents. How you'll do it As Compla
Job Source: Retinue SolutionsOffice Angels
Dartford
Complaints and Compliance £28,665 annual salary NO experience necessary- full training provided Dartford Town Centre- Beautiful Offices Permanent position 9:30-5:30pm Monday to Friday I am excited to be working in partnership with a leading insurance company based in Central Dartford to find the perfect candidate to add to their expanding team. Thi
Job Source: Office AngelsMorgan McKinley (Guildford)
Epsom
We have an exciting opportunity for a confident, customer focused individual to join a very successful, international business with modern offices in Epsom, Surrey. This is a well established organisation who can offer excellent opportunities for career progression and have an outstanding benefits package and working environment for their employees
Job Source: Morgan McKinley (Guildford)Service Care Solutions - Housing
London
Job Title: Complaints Handler Locations: Lewisham SE1 , hybrid working once trained (4-6 weeks office based) Contract Type : 6 months temp Work Pattern: Monday-Friday 35 hours per week Start Date: ASAP Job role - The Complaints role is pivotal to the success of delivering a first-class customer experience. This role is central to the seaml
Job Source: Service Care Solutions - HousingKenneth Brian Associates Limited
Epsom
Kenneth Brian Associates are working with a prestigious client based in the Epsom area, who are seeking a new member of their Customer Relations team. The company offer a competitive salary and excellent benefits package, along with hybrid working (2 days in the office, 3 from home). Key responsibilities of the role will include: Handling complaint
Job Source: Kenneth Brian Associates LimitedAdecco
Epsom
Complaints Handler Our client, a reputable organisation in the financial services industry, is seeking a dynamic and customer-focused Complaints Handler to join their team. As a Complaints Handler, you will be providing exemplary complaint resolution and delivering exceptional customer service to ensure a fair and consistent approach for our clien
Job Source: AdeccoAdecco
Epsom
Complaints Handler Our client, a reputable organisation in the financial services industry, is seeking a dynamic and customer-focused Complaints Handler to join their team. As a Complaints Handler, you will be providing exemplary complaint resolution and delivering exceptional customer service to ensure a fair and consistent approach for our clien
Job Source: AdeccoFintellect Recruitment
Greater London
Job Description Complaints Specialist My client is a newly launched lender specialising in both credit card and debit accounts - they are now looking for a Complaints Specialist to join their growing Operations team. The successful candidate will split their time between handling customer complaints across all products, services and channels
Job Source: Fintellect RecruitmentLondon
Finegreen are supporting an organisation in the North East to appoint a Head of Complaints Management. The right candidate will need to attend an officer 2 days a week either at Central London, Lytham, Glasgow or Durham.
The post will be for an interim period of 6 months, with a competitive day rate.
The post holder will be responsible for the effective and compliant management of the organisation’s complaints procedures for all types of complaints / enquiries, ensuring the organisation manages the reputational and financial risk associated with the final review of complaints prior to escalation to the Financial Ombudsman Service
Key responsibilities will include:
* Responsible for informing the business through the necessary forums to ensure the customer view is heard and FSA/FCA dispute resolution rules are adhered too under jurisdiction of the financial ombudsman scheme (FOS);
* Responsible for the management of the organisation’s B2B clients reputational risk by having the oversight and responsibility for the complaints management processes for the organisation B2B clients;
* Represent the voice of the customer and be the FOS requirements expert at the necessary governance forums;
* Represent the organisation at FOS Hearings;
* Responsible for the effective control of the budget and payment authorisation levels of Compensation and Gestures of Goodwill and FOS levy and case fees currently £500.00 per case;
* Responsible for delivering...
Head of Complaints Management jobs in London
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