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Eurofins
Wolverhampton, England, United Kingdom
Working hours are Monday - Friday, 9am-5pm. The purpose of the role is to provide IT Infrastructure support to users based at supported sites across the UK and Ireland. Provide desk-side and remote support to users, including resolving hardware and software issues. Adhering to KPIs and SLAs. Set up, configure and install new PCs and associated equ
Job Source: EurofinsEurofins
Wolverhampton
Job DescriptionWorking hours are Monday - Friday, 9am-5pm.The purpose of the role is to provide IT Infrastructure support to users based at supported sites across the UK and Ireland.Provide desk-side and remote support to users, including resolving hardware and software issues.Adhering to KPIs and SLAs.Set up, configure and install new PCs and asso
Job Source: EurofinsOwen Daniels Consultancy
Redditch
Do you want to work for one of the world’s largest manufacturers of construction and utility equipment? Our client is looking for a PC Network Support Engineer to monitor and maintain computer systems, troubleshooting applications, wide-area networks, servers and routers. The ideal candidate will be able to provide a high-quality service to indivi
Job Source: Owen Daniels ConsultancyIn Technology Group Limited
Birmingham
Role: Service Desk Analyst Location: South Birmingham Salary: £33,00 Join our dynamic Service/Helpdesk team and play a pivotal role in delivering outstanding customer service. As a Service Desk Analyst/Engineer, you'll serve as the primary point of contact for employees, customers, and partners, addressing a diverse range of technical issues fro
Job Source: In Technology Group LimitedSecurity Cleared Jobs
Solihull, West Midlands, United Kingdom
We are looking for a 3rd Line WAN Network Support & Project Engineer the role will involve Configuring SRX series routers to meet tight project deadlines along and supporting BAU operations in order to enable the delivery of secure network services globally. Daily duties will include a mixture project/implementation work and general technical netwo
Job Source: Security Cleared JobsThe Works Stores PLC
Birmingham
Location Hybrid: 3-4 days in the office/Support Centre on Hams Hall Distribution Park, Coleshill. Why The Works? We don’t just sell products. We inspire reading, learning, creativity and play. You sell the paint that turns someone into an artist. You provide the book that unleashes an inner author. You supply the games that help bring families to
Job Source: The Works Stores PLCOwen Daniels Consultancy
birmingham, england, United Kingdom
IT Manager Permanent Position Excellent Salary Available (Car allowance, Bonus Scheme, 25 days + 8 Statutory Days, Pension up to 8% matched, Life Assurance: 5x Basic Salary) Growing Manufacturing Business Birmingham My client are a precision manufacturing business, based in Birmingham, specialising in machining and assembly of high value low volu
Job Source: Owen Daniels ConsultancyCRG Recruitment Ltd
birmingham, england, United Kingdom
Head of IT – Birmingham Head of IT required for a leading business based in central Birmingham where you will come on board to create and deliver business value in the form of technical solutions that support critical capabilities and processes across my client, including the leadership of delivery teams who define and deliver new solutions to th
Job Source: CRG Recruitment LtdWest Bromwich
1st Line IT Support
Full Time – Permanent (Hybrid)
West Bromwich
£25,000 - £27,000 per annum (based on experience)
Our client is based in West Bromwich is looking for a 1st Line IT support to provide IT and consultancy services to small to medium sized businesses. The primary objective of the service desk is to provide an efficient, friendly and effective first line problem solving service to their customers.
The main objective working on the Service Desk, you will be responsible for accurately logging service request calls for IT problems and provide guidance/support/solution over the phone and keeping the customer informed at all times.
Benefits
Full time – Permanent
£25,000 -£27,000 (based on experience)
Hybrid working (2 days in the office)
Monday – Friday – (9am - 5pm)
20 days + BH
Pension Scheme
Key Responsibilities
Provide a helpful professional first/second line support service to customers
Perform predefined daily/weekly/monthly maintenance checks and tasks
Log all service requests against the customer account in our Service Desk System
Progress to resolution or escalation all outstanding service requests
Perform required analysis and research to successfully resolve service requests
Keep the customer informed at all times about the status or progress of their request
Check and respond to alerts reported by our Monitoring System
Maintain network documentation for customer networks
Liaise with external technology vendors as required to resolve service requests
Personal Attributes
Excellent telephone manner
Excellent written communication skills
A passion for technology and customer service
Excellent problem solving skills
Excellent organisational skills
Skills and Qualifications
Microsoft Windows
Microsoft Office (Word, Excel, Outlook, PowerPoint)
Internet Browsers (Microsoft Edge, Google Chrome)
Printer Setup and Configuration
Basic Understanding of Antivirus, Antimalware and Backup Solutions
Basic Understanding of Computer Hardware
IT Support jobs in West Bromwich
ⓘ There was an unexpected error processing your request.
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You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
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