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Trainee Administrator

Manchester, England, United Kingdom

The following are the core responsibilities of the receptionist/administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

Using specialist tools to extract the data needed

Responding to data-related queries and keeping track of these

Analysing data to identify trends

Setting up processes and systems to make working with data more efficient

Researching new ways to make use of data

Producing reports and charts communicating trends within data to non-specialists

Presenting information generated from data to clients and managers.

Maintaining and monitoring the practice appointment system

Process personal, telephone and e-requests for appointments

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

Action all incoming faxes

Signpost patients to the correct service

Process incoming and outgoing mail

Initiating contact with and responding to, requests from patients, team members and external agencies

Process referrals to external agencies such as secondary care using the electronic referral system (ERS)

Process calling letters are requested

Process all DNA letters in accordance with current policy

Action GP2GP tasks

Read code data on EMIS Web

Photocopy documentation as required

File and store records as required

Data entry of new and temporary registrations and relevant patient information as required

Input data into the patient's healthcare records as necessary

Scanning of patient related documentation and attaching scanned documents to patient's healthcare records

Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team

Manage all queries (including administrative queries) as necessary in an efficient manner

Carry out system searches as requested

Maintain a clean, tidy, effective working area always

Monitor and maintain the reception area and notice boards

Support all clinical staff with general tasks as requested

Requirements

Desired but not essential:

Working with the general public

Administrative duties

Excellent communication and interpersonal skills

Strong IT skills (Microsoft Office)

Clear, polite telephone manner

Time management

Flexible and cooperative

Integrity and loyalty

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Trainee Administrator jobs in Manchester, England, United Kingdom

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